Voice Process Executive

Voice Process Executive

About the Role
We are looking for a confident and customer-focused Voice Process Executive with strong English communication skills to handle customer interactions through calls and chats while providing effective solutions.

Apply Now:
https://habuild.keka.com/careers/jobdetails/78042

Role & Responsibilities

• Handle customer queries and concerns through voice calls and chat support.
• Manage multiple chats and calls efficiently while maintaining service quality.
• Provide clear, accurate, and timely resolutions to customers.
• Maintain a professional and positive tone during customer interactions.
• Understand customer concerns and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Meet daily performance and quality targets.
• Follow company processes and guidelines.
• Perform additional responsibilities as assigned.

Preferred Candidate Profile

• Excellent verbal and written English communication skills.
• Clear, confident, and professional speaking ability.
• Strong listening, multitasking, and problem-solving skills.
• Ability to handle calls and multiple chats simultaneously.
• Good customer-handling and interpersonal skills.
• Patience and emotional intelligence while dealing with customers.
• Ability to work in a target-driven environment.
• Willingness to learn and adapt.

Perks & Benefits

• Health Insurance for you and your family
• Yoga Subscription for you and your family
• Gym Reimbursement
• Overtime Pay
• Rewards and Recognition
• Growth Opportunities