Voice Process Executive

Job Description: Voice Process Executive

Position: Voice Process Executive
Department: Customer Support / Customer Service
Job Type: Full-Time
Work Mode: Work From Office
Experience: Freshers and Experienced Candidates
Salary: As per company standards

Job Summary

We are looking for enthusiastic and customer-focused candidates for the position of Voice Process Executive. The candidate will be responsible for handling inbound and outbound calls, assisting customers with their queries, providing accurate information, and ensuring a positive customer experience.

Roles and Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries, complaints, and service requests.
• Provide accurate information about company products and services.
• Maintain clear communication and ensure customer satisfaction.
• Resolve customer issues or escalate them to the appropriate department.
• Maintain customer records and update information in the CRM system.
• Follow company communication standards, policies, and procedures.
• Achieve daily and monthly performance targets.
• Maintain call quality, accuracy, and productivity standards.

Eligibility Criteria

• Minimum qualification: HSC / Graduate in any stream.
• Freshers and experienced candidates can apply.
• Good verbal communication skills in English, Hindi, or other relevant languages.
• Basic computer knowledge and familiarity with MS Office.
• Strong listening, problem-solving, and interpersonal skills.
• Ability to work in a team and handle customer queries patiently.

Required Skills

• Excellent verbal communication.
• Active listening and customer-handling skills.
• Professional telephone etiquette.
• Basic computer and data-entry skills.
• Ability to work under pressure and meet targets.
• Positive attitude and willingness to learn.

Key Performance Indicators (KPIs)

• Call quality and customer satisfaction.
• First-call resolution rate.
• Average handling time.
• Daily call volume and productivity.
• Attendance, punctuality, and adherence to process guidelines.

Interested candidates with good communication skills and a customer-oriented approach are encouraged to apply.

Pay: ₹30,000.00 - ₹53,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person