Voice sales

**Position: Sales (IC role)
Location: Gurgaon (Onsite)
Shift: US Shift, 6 days a week
**Company Overview:**Cozy Corner Patios (Zip Cushions), headquartered in Colorado, USA, is a leading premium outdoor furniture company known forhigh-quality craftsmanship and elegant design. We take pride in offering exceptional products and customer experiences at reasonable prices. As one of the fastest-growing outdoor furniture brands in the USA, we provide outstanding opportunities for talented professionals who want to play a key role in our growth story.
**URL -https://zipcushions.com/

Roles and Responsibilities :

• Respond to sales inquiries promptly via email, phone, and chat, providing detailed product consultations to help customers make informed purchase decisions.
  Follow up consistently with leads to ensure no opportunities are missed.
  Assist customers in selecting the right products and deliver exceptional customer service throughout the sales process.
  Prepare accurate order summaries and invoices, coordinating with the operations team for order fulfillment.
  Address post-sale and delivery issues promptly and effectively.
  Track sales metrics, conversion rates, and customer satisfaction scores (CSAT).
  Cultivate relationships with B2B customers to encourage repeat business and manage larger orders.
  Opportunities for growth into team leadership roles forcandidates with leadership aspirations.
  Collaborate on enhancing sales processes, tools, and methods to improve customer service and meet customer needs more effectively.
  Ensure customer engagement reflects a world-class experience and promotes a strong brand imag

Job Requirements :

• 2-8 years of experience in BPO/Call Centre environment handling international voice processes.
• Excellent communication skills with ability to work effectively in a fast-paced environment.
• Proficiency in processing multiple tasks simultaneously while maintaining accuracy and attention to detail.