Voice Services Associate

The position holder is responsible for obtaining and verifying information from clients, vendors, business partners, or sales leads in accordance with the client’s quality requirements and specifications.

Duties & Responsibilities:

• Obtains and verifies information received from client through phone calls and emails, and inputs validated data in client-supplied application in accordance with project specifications.
• Conducts follow up calls or emails to ensure information orders are processed within specified turn-around time.
• Checks accuracy and completeness of gathered data.
• Adheres to the channel’s standard operating procedures and work instructions.
• Attends project orientation, job-related training, and/or other company-initiated training when necessary.
• Reports all issues encountered with client-supplied applications to immediate superior.
• Reports machine/network breakdown to immediate superior.
• Ensures compliance to company rules and regulations.
• Reports security incidents and/or any identified security weaknesses.

Qualifications:

• At least completed 2 years course.
• Experience with title/escrow processes or a related field.
• 1 year relevant and related experience in the BPO industry is preferred.

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