Voice support

Interview Invite | Voice Process | Kochi | 5th September

Dear Candidate,

Since you have shown your interest in the Voice Process opportunities in Kochi, we are glad to proceed ahead with your candidature.

Your profile has been found suitable for the Voice Process openings with our client. You may be considered for either of the below processes based on your profile, experience, and interview performance:

Please mention source as “Naukri EHire” if asked at the venue.

Process Options:

• Retail Voice Support – Handling employee queries and providing support through calls.
• Insurance Voice – US/UK Process (L2) – Handling benefit administration, claims/documentation, provider outreach, and related insurance support activities.

Key Requirements

• Education: Plus Two & above for Retail Voice / Graduate mandatory for Insurance Voice L2
• Excellent Communication Skills – CEFR B2
• Ability to understand and resolve customer/employee queries effectively
• Immediate Joiners preferred
• Willingness to work in rotational shifts, including US rotational night shifts
• Willingness to work on rotational week-offs
• Work Mode: Work from Office
• Location: Kochi – Kakkanad

Interview Details

Date: 5th September 2026
Time: 11:00 AM – 3:00 PM
Venue:
Sutherland Global
Technopolis, Plot #1, 5th Floor, C-SEZ,
Kakkanad, Cochin, Kerala – 682037

Please mention source as “Naukri EHire” if asked at the venue.

**Documents to carry:

1.** Updated CV physical copy ( Mention “Naukri EHire” on top of the CV)

2. Any govt ID proof (Aaadhar / PAN / Voter ID)

3. If possible take a printout of this invite mail to get smooth entry, although you can show it over phone as well.

Salary

• Retail Voice: 2.76 LPA – 3.40 LPA, based on submitted proof of tenure
• Insurance Voice L2: 4.00 LPA – 5.50 LPA, based on last drawn salary, experience, and submitted proof

Interview Rounds:
Initial Screening by TA
SD Interview
SHL Assessment & Behavioral Assessment

Cab Facility: Available from 6:30 PM to 6:30 AM within a 25 KM radius of the office.

Important: Please carry your updated resume and relevant documents/proofs of employment and experience for the interview.

Kindly confirm your attendance by replying to this email.

For any clarification, please feel free to contact me at the earliest.