Voice Support Executive

We are looking for a skilled professional to join our team in Lucknow, with experience in voice processes and CRM/IT enabled services. The ideal candidate will have 2-7 years of experience.

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service and ensure satisfaction.
• Work effectively in a team environment to achieve goals.
• Utilize CRM software to manage customer interactions and data.
• Analyze customer feedback and suggest improvements.
• Collaborate with internal teams to enhance overall customer experience.

Job Requirements

• Minimum 2 years of experience in voice process or related field.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changes.
• Proficient in using CRM software and IT tools.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively as part of a team.

About Company

TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED is a leading company in the CRM/IT enabled services/BPO industry, committed to providing exceptional customer experiences and driving business growth.