Voice/Non-Voice - Retail Account Agent

Retail Account Agent

Cebu City | Onsite | Full-Time

Earn up to ₱26,000/month

What We Offer:

• Up to ₱26,000 monthly salary
• Performance incentives and bonuses
• HMO coverage
• Night Differential Pay
• Paid training and upskilling opportunities

Job Description

We are hiring Retail Account Agents to assist shoppers with inquiries, purchases, and returns while providing excellent service.

Responsibilities:

• Handle customer inquiries via phone, email, or chat
• Provide product and pricing information
• Assist with orders, returns, and exchanges
• Maintain accurate records of transactions
• Escalate complex issues to supervisors
• Meet quality, productivity, and customer satisfaction standards

Schedule & Training:

• Shifts may include nights, weekends, and holidays
• Paid training on retail systems and processes

Qualifications

• High school / Senior High School (College preferred)
• No experience required
• Good English communication skills
• Basic computer skills
• Customer-focused and detail-oriented
• Willing to work onsite in Cebu City
• Willing to work on shifting schedules

Pay: Php13,934.33 - Php25,884.04 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Are you willing to work on-site (face-to-face) in Cebu City?

Work Location: In person