VoIP Engineer

CAPGEMINI ENGINEERING

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE

• Operate and support VoIP platforms and voice services.
• Monitor service performance and ensure platform availability and stability.
• Troubleshoot and resolve incidents related to SIP signaling, SBCs, voice routing, and service interconnections.
• Support Oracle SBC, Huawei SBC, BroadSoft/CISCO, Huawei NGN, and Ericsson MPS platforms.
• Analyze alarms, logs, and traces to identify and resolve service issues.
• Collaborate with cross-functional teams to support service continuity and incident resolution.
• Participate in maintenance, upgrades, and service implementation activities.
• Maintain operational documentation and contribute to continuous service improvement initiatives.

YOUR PROFILE

• Experience in the operation and support of VoIP services and platforms.
• Knowledge of SIP signaling, voice routing, and VoIP interconnection services.
• Experience with Oracle SBC and Huawei SBC environments.
• Familiarity with BroadSoft/CISCO voice platforms.
• Knowledge of Huawei NGN and Ericsson MPS platforms.
• Understanding of IP networking technologies, including Cisco, Huawei, and Linux environments.
• Experience with A10 Load Balancers and DNS services supporting voice infrastructures.
• Strong troubleshooting and analytical skills.
• Experience in telecom service provider environments.
• Fluent in English; basic Spanish is desirable.

What You’ll Love About Working Here Join a multicultural and inclusive team environment.

Enjoy a supportive atmosphere promoting work life balance.

Hybrid work.

Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.

Access valuable training and certifications in cutting edge technologies.

Engage in exciting national and international projects.

Health and life insurance.

Referral program with bonuses for talent recommendations.

Great office locations.

About Capgemini Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.