VoIP Engineer

We are looking for a skilled and proactive VoIP Engineer / Vicidial Specialist to manage, optimize, and scale our contact center voice infrastructure. The ideal candidate will have hands-on expertise in Vicidial, SIP technologies, Linux systems, and call center telephony environments. This role plays a critical part in ensuring call quality, uptime, and campaign efficiency across operations.

Key Responsibilities: Vicidial & Dialer Operations

• Configure, manage, and optimize Vicidial (v10 / v11) environments.
• Support inbound, outbound, and blended contact center campaigns.
• Tune dial levels, hopper behavior, and performance settings for maximum efficiency.
• Troubleshoot real-time call issues, including call drops, audio delays, and sound quality problems.
• Manage SIP trunks, carriers, and interconnections to ensure stable call routing.
• Troubleshoot and diagnose SIP/RTP issues (latency, jitter, one-way audio, etc.).
• Work with Asterisk-based VoIP systems for dial-plan and server-level tasks.
• Integrate and support Kamailio, FreeSWITCH, or similar SIP components (preferred).

Linux & Infrastructure Management

• Administer and maintain Linux servers (Debian, CentOS, Rocky, openSUSE, etc.).
• Monitor system health, logs, and performance metrics for stability and uptime.
• Perform basic MySQL/MariaDB maintenance, backups, and routine database operations.

Required Skills & Qualifications:

• Proven experience in Vicidial, VoIP, and SIP-based telephony systems.
• Strong understanding of SIP, RTP, and Asterisk.
• Hands-on experience with Linux administration.
• Ability to troubleshoot call flows, routing issues, and dialer performance.
• Understanding of call center operations, dialer logic, and campaign mechanics.
• Familiarity with Kamailio / FreeSWITCH / SBCs is a plus.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaborate with cross-functional teams.

Preferred Experience:

• Previous experience in a contact center / VoIP service provider environment.
• Exposure to carrier management, load balancing, and voice routing.

Why Join Us:

• Opportunity to own and scale mission-critical voice infrastructure.
• Collaborative environment with ownership and growth potential.
• Exposure to modern contact center and VoIP technologies.

Job Type: Full-time

Work Location: In person