VoIP/PBX Technician

Job Summary

We are looking for an experienced VoIP/PBX Technician to design, implement, configure, maintain, and troubleshoot our voice communication client infrastructure. The ideal candidate will have strong hands-on experience with VoIP technologies, SIP, PBX platforms, network infrastructure, and voice-quality troubleshooting.

The technician will be responsible for maintaining reliable, secure, and high-quality voice services while providing technical support to users, managing PBX and VoIP environments, and integrating telephony systems with business applications. This role requires strong troubleshooting and technical skills, combined with exceptional customer service and communication abilities. The technician will work directly with multiple clients, requiring professionalism, patience, adaptability, and the ability to build positive relationships while resolving technical issues efficiently.

Key Responsibilities

• Design, deploy, configure, and maintain VoIP and Communications systems.
• Administer and troubleshoot SIP trunks, extensions, IVRs, call queues, hunt groups, voicemail, call recording, and auto attendants.
• Configure and manage PBX platforms such as Asterisk, FreePBX, 3CX, Cisco CUCM, Avaya, or similar systems.
• Configure and troubleshoot SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, NAT, and firewall rules related to VoIP.
• Monitor voice systems for availability, performance, capacity, and call quality.
• Troubleshoot issues involving one-way audio, dropped calls, registration failures, jitter, latency, packet loss, and codec problems.
• Configure and manage VoIP phones, softphones, gateways, SBCs, and other telephony equipment.
• Work with telecom carriers and SIP providers to troubleshoot circuits, trunks, DID numbers, and call-routing issues.
• Implement and maintain high availability, redundancy, backups, and disaster-recovery solutions for voice infrastructure.
• Integrate PBX/VoIP systems with CRM, help desk, Microsoft Teams, contact-center, and other business applications.
• Maintain accurate documentation of PBX configurations, network diagrams, dial plans, extensions, and troubleshooting procedures.
• Apply security best practices to protect VoIP infrastructure from toll fraud, unauthorized access, and other threats.
• Perform upgrades, patches, configuration changes, and migrations with minimal business disruption.
• Provide technical support and escalation assistance for voice-related incidents.
• Collaborate with network, systems, security, and IT teams on infrastructure projects.

Required Qualifications

• 3+ years of hands-on experience supporting VoIP/PBX environments.
• Strong understanding of SIP and RTP protocols.
• Experience administering at least one major PBX platform such as Asterisk/FreePBX, 3CX, Cisco CUCM, Avaya, or similar.
• Strong knowledge of IP networking, including TCP/IP, VLANs, DNS, DHCP, NAT, QoS, and firewalls.
• Experience configuring SIP trunks and working with VoIP carriers.
• Experience troubleshooting voice-quality issues using tools such as Wireshark, tcpdump, ping, traceroute, and PBX logs.
• Understanding of codecs such as G.711, G.729, and Opus.
• Experience with IP phones, softphones, gateways, SBCs, and related VoIP hardware.
• Strong analytical and troubleshooting skills.
• Excellent documentation and communication skills.

Preferred Qualifications

• Experience with Asterisk/FreePBX, 3CX, Cisco CUCM, or Avaya.
• Experience with SBCs and enterprise SIP architectures.
• Experience with contact-center or call-center platforms.
• Knowledge of VoIP security and toll-fraud prevention.
• Experience with cloud-based telephony and UCaaS platforms.

Benefits

• Group Health, Dental, Vision and Long-Term Disability Plans
• 401K with match
• Profit sharing plan
• 3 weeks of paid vacation per year. Each year an additional day up to 4 weeks
• 48 hours of paid sick leave per year
• Cell phone/Home internet allowance

Full-Time, In person

Monday through Friday

This Job is Ideal for Someone Who is:

• Dependable and reliable, shows up to the job on time and ready to work
• People-oriented – enjoys interacting with people and working on group projects
• Adaptable/flexible – work flow and work type can change from project to project but are always communications related
• Autonomous/Independent – enjoys and can work with little direction

Direction will be provided, but able to work independently

• Has a “can do” attitude – is able to approach problems and problem solving with a good attitude. A positive attitude in the workplace is key.
• This position requires heavy customer service and people skills with multiple clients.

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience:

• hands-on experience supporting VoIP/PBX environments: 3 years (Required)

Work Location: In person