Volunteer

We are seeking a professional, customer-focused, and sales-driven Luxury Watch Sales Associate / Advisor to deliver exceptional client experiences and promote luxury timepieces. The successful candidate will provide personalized product consultations, build long-term client relationships, achieve sales targets, and uphold the brand's reputation for quality, exclusivity, and excellence.

Key Responsibilities

• Provide personalized consultations and recommend luxury watches based on clients' preferences, lifestyles, and budgets.
• Demonstrate in-depth knowledge of watch brands, collections, craftsmanship, materials, movements, and technical features.
• Deliver exceptional customer service and create a premium shopping experience for every client.
• Build and maintain long-term relationships with clients to encourage repeat purchases and customer loyalty.
• Achieve individual sales targets and contribute to overall boutique performance.
• Handle sales transactions, product reservations, and after-sales service inquiries professionally.
• Maintain accurate product knowledge, pricing information, and awareness of new collections and promotions.
• Ensure watches, display counters, and the boutique environment are presented according to brand standards.
• Assist with inventory control, stock replenishment, product handling, and regular stocktaking.
• Maintain client records and follow up on inquiries, appointments, and potential sales opportunities.
• Support promotional events, new product launches, and exclusive client engagement activities.
• Ensure compliance with company policies, sales procedures, security requirements, and brand guidelines.
• Perform other duties assigned by management.

Requirements

• Diploma or bachelor's degree in Business Administration, Retail Management, Marketing, or a related field is preferred.
• Previous experience in luxury retail, premium watches, jewelry, or high-end customer service is an advantage.
• Strong communication, interpersonal, negotiation, and relationship-building skills.
• Passion for luxury watches, horology, craftsmanship, and premium lifestyle products.
• Excellent sales and customer service abilities, with a strong focus on achieving sales targets.
• Professional appearance, polished presentation, and the ability to serve high-net-worth clients discreetly.
• Strong attention to detail, integrity, and ability to handle valuable merchandise responsibly.
• Proficiency in Microsoft Office and point-of-sale (POS) systems.
• Fluent communication in English; additional languages are an advantage.
• Self-motivated, trustworthy, service-oriented, and willing to work flexible retail hours, including weekends and public holidays.