Volunteer Coordinator

Union Gospel Mission Position Description

POSITION TITLE: Volunteer Coordinator, UGM Old Town

REPORTS TO: Community Engagement Manager

SUPERVISES: N/A

LOCATION: 3 NW Third Ave. Portland, OR 97209

STATUS: Part-Time

COMPENSATION: $20 per hour plus some benefits

OVERALL POSITION DESCRIPTION:

The Volunteer Coordinator, UGM Old Town supports both the on-site volunteer experience and the volunteer systems that help that experience run well. This role receives approved volunteers and groups after initial onboarding and placement, helping ensure they are prepared, welcomed, oriented, supported, and accurately tracked throughout their service. The Volunteer Coordinator supports volunteers across Homeless Outreach, Men’s LifeChange, evening chapel services, major holiday services, and other Old Town opportunities. The position also uses VOMO/Virtuous Volunteer to support scheduling, attendance, volunteer communication, service records, and related administrative tasks. The Volunteer Coordinator works alongside program staff who own and lead each ministry activity. Program staff remain responsible for participant or resident care, program-specific decisions, and day-of program operations.

AREAS OF RESPONSIBILITY:

• Receive approved volunteers and groups and provide a clear welcome, orientation, check-in, and on-site support at UGM Old Town.
• Coordinate with program staff before volunteer shifts, chapel services, major holiday services, and group experiences to confirm roles, logistics, materials, and staff readiness.
• Serve as the primary on-site volunteer contact during assigned shifts, supporting role clarity, volunteer flow, questions, and appropriate engagement with residents, guests, and staff.
• Use VOMO/Virtuous Volunteer and related tools to manage schedules, rosters, attendance, communications, service records, routine follow-up, and record accuracy.
• Respond appropriately to unexpected situations within the role’s authority, involve program or safety staff when needed, and communicate recurring concerns, needs, and improvement opportunities to the Community Engagement Manager.

QUALIFICATIONS:

• Committed Christ-follower who supports the mission, values, and ministry of Union Gospel Mission.
• Warm, respectful, and compassionate when working with volunteers and individuals experiencing homelessness, addiction, recovery, poverty, or crisis, while maintaining appropriate boundaries.
• Strong communication and interpersonal skills, with the ability to welcome, orient, guide, and support volunteers and groups, clearly explain expectations, and address concerns appropriately.
• Calm, adaptable, and organized, with the ability to problem-solve and coordinate multiple people, needs, and activities during volunteer shifts, chapel services, events, and other ministry activities.
• Formal de-escalation training or willingness to complete training, with the ability to use approved practices and involve appropriate program or safety staff when needed.
• Reliable availability for scheduled evenings, weekends, and major holiday services, including Thanksgiving, Christmas, and Easter.
• Previous experience in volunteer coordination, hospitality, ministry, community engagement, events, scheduling, check-in, or attendance systems preferred.
• Previous experience serving or working with individuals experiencing homelessness, addiction, recovery, poverty, or crisis preferred.

ADDITIONAL INFORMATION:

• A criminal history and background check are required and must be successfully completed
• Ability to effectively handle multiple tasks as assigned
• Ability to walk up and down steps
• Ability to stand for extended periods during events or Homeless Outreach services.

FAITH COMMITMENT:

Character: Strong commitment to the vision and values of Union Gospel Mission, have a passion for the gospel, and a desire to serve the homeless, broken, and addicted. Must be a follower of Jesus Christ and actively involved in a local Christian church. Must adhere to UGM’s statement of faith and standards of conduct.

As a faith-based non-profit, UGM seeks individuals who align with our understanding of biblical and moral teaching as expressed in the UGM Statement of Faith:

We believe:

• The Bible is the Word of God
• There is one God, eternally existing as Father, Son, and Holy Spirit
• Jesus Christ was born of a virgin, lived a sinless life, died on the cross, rose from the dead, and will come again in power and glory
• People are saved by grace through faith in Jesus, and that faith is expressed by confession and repentance
• The Holy Spirit empowers believers to know and worship God

Please send resume and cover letter to Shannon Davidson at [email protected]

Pay: $20.00 per hour

Benefits:

• Paid time off
• Retirement plan

Work Location: In person