Volunteer Coordinator

PRIMARY PURPOSE -

This is a temporary, seasonal position supporting the Program's cold-weather emergency shelter operation.

The Volunteer Coordinator recruits and schedules volunteers, runs orientations and training, and keeps each activation shift fully covered and supported.

The Volunteer Coordinator is not authorized to represent the Agency to the public or media, this includes speaking on behalf of or posting on the behalf of the Agency or program, unless specifically authorized by management.

Shift

Typical Hours

Evening

5:00 PM – 10:00 PM

Site opening, guest check-in, and settling for the night

Overnight 1

10:00 PM – 2:00 AM

Quiet monitoring; lowest guest activity

Overnight 2

2:00 AM – 6:00 AM

Quiet monitoring; wake-up preparation begins near shift end

Morning

6:00 AM – Close

Breakfast, guest departure, and site breakdown/clean-up

2. ESSENTIAL DUTIES AND RESPONSIBILITIES -

● Ensure every volunteer position is filled prior to the start of each shift, recruiting backup coverage for callouts and no-shows.

● Build and maintain the volunteer shift schedule for the season; communicate assignments and changes clearly and with enough lead time.

● Review and update orientation/training materials; lead new-volunteer orientations and training modules.

● Engage with volunteers on-site, providing coaching, feedback, and recognition; foster cohesion between volunteers and staff.

● Identify volunteers with leadership potential and flag them to Program leadership.

● Track volunteer hours, attendance, and engagement using volunteer management software.

● Complete other Egan-related duties as required.

● Support communication between volunteers, site leads, and Program management each shift.

● Participate in post-season debrief and suggest process improvements.

3. OTHER DUTIES AND RESPONSIBILITIES -

• Maintain adherence to Company policies, safety/ergonomic standards and good housekeeping practices.
• Perform other duties and responsibilities as required.

4. MINIMUM QUALIFICATIONS AND EXPERIENCE -

● Previous experience with volunteer management software.

● Background in nonprofit administration, community engagement, or volunteer coordination.

● Able to work evening, overnight, and early-morning hours during activation periods.

● Strong interpersonal skills; comfortable speaking to groups.

● Experience in shelter or homeless services.

● Knowledge of social service systems, privacy, and confidentiality rights.

● Bilingual a plus.

Pay: $22.00 per hour

Application Question(s):

• Are you able to work a flexible schedule with limited notice?
• This position requires working evenings, overnights, early mornings, and weekends with limited notice. Are you able to meet those scheduling requirements?

Work Location: In person