Volunteer Manager

Position: Volunteer Manager

Supervisor: Chief Missions Officer

Classification: Non-Exempt, Full-Time

Hours: 40 hrs. per week

Overview This role is responsible for recruiting, engaging, scheduling, training, and recognizing volunteers while building strong relationships with individuals, corporate groups, and community partners.

The Volunteer Manager will also lead volunteers for ACO’s programs, and managing each program from planning through completion. This is a hands-on leadership role for someone who enjoys people, organization, problem-solving, and making a meaningful impact in the community.

Key Responsibilities Volunteer Management:

• Recruit, onboard, schedule, train, and retain volunteers across ACO programs and events.
• Build strong, positive relationships with volunteers and create a culture of professionalism, teamwork, and appreciation.
• Develop and maintain effective volunteer systems, policies, procedures, and communication.
• Work with department leaders to identify volunteer needs and ensure appropriate coverage.
• Manage corporate and community volunteer groups and create meaningful volunteer opportunities.
• Address volunteer concerns and challenges professionally and proactively.
• Develop relationships with businesses, schools, churches, civic organizations, and other community partners to expand ACO’s volunteer base.
• Represent ACO professionally in the community and help strengthen awareness of our mission.
• Recognize and celebrate volunteer contributions and communicate the impact of their service.

Special Programs

• Manage the planning and execution of ACO programs with ACO staff, including Holiday Food Distribution, School Supplies, North Pole.
• Manage volunteer needs for events from start to finish, including planning, timelines, volunteer recruitment and scheduling, training, setup, event-day operations, and teardown.
• Coordinate supplies, equipment, materials, signage, and other resources needed for each program.
• Provide hands-on leadership during programs, anticipate challenges, and solve problems as they arise.
• Evaluate each program and identify opportunities for improvement.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3+ years of experience in volunteer management, event management, nonprofit leadership, community engagement, program management, or a related field.
• Strong organizational and project management skills.
• Excellent written and verbal communication and relationship-building skills.
• Experience leading, motivating, and coordinating people, as well as speaking to groups.
• Ability to manage multiple priorities and remain calm in a fast-paced environment.
• Strong problem-solving skills and professional judgment.
• Comfortable taking a hands-on approach when needed.

Special Requirements

• Requires occasional weekends and/or evenings.
• Must regularly lift or move up to 40 pounds
• This is a physical role that involves standing, walking, lifting, carrying, bending, stooping and kneeling
• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions

Preferred: Experience managing volunteers, large-scale events, corporate partnerships, and/or volunteer management software or CRM systems.

The Ideal Candidate We are looking for someone who is:

• An outgoing relationship builder who enjoys working with people.
• Highly organized and able to manage multiple moving pieces.
• A confident leader who can set expectations while maintaining positive relationships.
• Resourceful and solutions-oriented when challenges arise.
• Comfortable moving between strategic planning and hands-on execution.
• Passionate about making a difference in the community.

Why Join ACO? This is more than a volunteer management position. The Volunteer Manager will have the opportunity to build a strong volunteer program, develop community partnerships, lead meaningful programs, and directly impact ACO’s ability to serve our neighbors.

If you are an organized, people-focused professional who enjoys leading, creating, and making a difference, we want to hear from you.