Harris County

<h2>Position Description</h2>
Job Summary:
Reporting to the Manager of Voter Registration, the Voter Registration Representative I performs a wide variety of routine tasks associated with registering voters and conducting elections, including computer research, data entry, proofreading for accuracy, comparing and verifying signatures, and field incoming calls in both English and Chinese. Ideal candidates for this position will possess data entry skills and the ability to work in small groups on detailed, repetitive tasks.
Essential Duties &amp; Responsibilities:
<ul>
<li>Maintain up-to-date records of voter information, ensuring that all data is entered in the system correctly and confidentially</li>
<li>Assess voter eligibility based on legal criteria, such as citizenship, age, and residency requirements</li>
<li>Professionally answer incoming calls, providing accurate information related to elections, voter registration, and other related matters as it pertains to registration in both English and Chinese</li>
<li>Provide accurate information about voting centers, voting hours, or changes to election procedures.</li>
<li>Decide whether any follow-up action is necessary, such as sending forms or updates</li>
<li>Safeguard sensitive voter information in accordance with data protection and privacy regulations</li>
<li>Determine whether sensitive voter information needs to be protected or if the inquiry can be resolved without violating confidentiality policies</li>
<li>Prioritize daily assigned tasks based on urgency, monitor progress, and provide guidance or assistance where needed</li>
<li>Address any complicated voter registration issues, discrepancies, or errors that require further investigation</li>
<li>Jury reports, DPS Que, TXOL, and Felons</li>
</ul>
Harris County is an Equal Opportunity Employer
<a href="https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx" rel="nofollow noopener" target="_blank">https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx</a>
If you need special services or accommodations, please call (713) 274-5445 or email <a href="mailto:ADACoordinator@bmd.hctx.net" rel="nofollow noopener" target="_blank">ADACoordinator@bmd.hctx.net</a>
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
<h2>Requirements</h2>
Education:
<ul>
<li>High school diploma or GED equivalent</li>
</ul>
Experience:
<ul>
<li>Minimum of (1) year of clerical office experience working with the public or in a fast-paced environment</li>
<li>Minimum of (2) years of customer service experience</li>
<li>Minimum typing speed of 35 wpm.</li>
</ul>
Knowledge, Skills, and Abilities:
<ul>
<li>Proficient working knowledge of computers and Microsoft Excel, Word, and PowerPoint</li>
<li>Excellent phone etiquette</li>
<li>Outstanding organizational skills</li>
<li>Strong attention to detail</li>
<li>Communication Skills necessary for verbal, written, and interpersonal interactions</li>
<li>Customer Service Skills with strong interpersonal ability</li>
<li>Time Management: ability to prioritize tasks with processing and ability to meet deadlines.</li>
<li>Must be able to adhere to office confidentiality requirements regarding customer and voter information</li>
<li>Must be a fluent Chinese or Mandarin speaker</li>
</ul>
NOTE:Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
<h2>Preferences</h2>
Knowledge and Experience:
<ul>
<li>Knowledge of Election Laws and Procedures</li>
</ul>
<h2>General Information</h2>
Work Environment:
<ul>
<li>Work is performed primarily in an office setting subject to frequent interruptions, with extensive work at a computer workstation and site visits to various Tax Offices, Harris County, and community facilities, both outdoors and indoors.</li>
<li>Flexibility to work evening and weekend hours and occasional overnight travel to conferences and training sessions is required.</li>
</ul>
Physical Demands:
<ul>
<li>This role is a standard office role that requires remaining stationary for long periods of time. At times, boxes or equipment must be transported weighing up to 30 lbs.</li>
</ul>
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
HARRIS COUNTY EMPLOYEE BENEFITS
Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular(full-time) positions:
Health &amp; Wellness Benefits
<ul>
<li>Medical Coverage</li>
<li>Dental Coverage</li>
<li>Vision Coverage</li>
<li>Wellness Plan</li>
<li>Life Insurance</li>
<li>Long-Term Disability (LTD) Insurance</li>
<li>Employee Assistance Program (EAP)</li>
<li>Healthcare Flexible Spending Account</li>
<li>Dependent Care Flexible Spending Account</li>
</ul>
Paid Time Off (PTO)
<ul>
<li>Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)</li>
<li>Eleven (11) County-observed holidays</li>
<li>One (1) floating holiday per year</li>
<li>Paid Parental Leave*</li>
<li>Sick Leave</li>
</ul>
Retirement Savings Benefit
<ul>
<li>457 Deferred Compensation Plan</li>
</ul>
The following benefits are available to Harris County employees in full-time and select part-time positions:
<ul>
<li>Professional learning &amp; development opportunities
</li>
<li>Retirement pension (TCDRS defined benefit plan)
</li>
<li>Flexible work schedule*
</li>
<li>METRO RideSponsor Program*
</li>
<li>Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health &amp; Wellness Benefits are administered through the State of Texas.
</li>
</ul>
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits &amp; Wellness website:
<a href="http://www.benefitsathctx.com" rel="nofollow noopener" target="_blank">www.benefitsathctx.com</a>

Voter Registration Representative

Voter Registration Representative

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