VP Ambulatory Access Solutions

Category

Leadership

Job Family

Healthcare Administration

Department

Ambulatory Product Line

Schedule

Full-time

Facility

Shadeland Station

Shadeland Ave
Indianapolis, IN 46256
United States

Shift

Day Job

Hours

Business hours

Join Community
Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference
The Vice President of Ambulatory Access Solutions provides executive leadership, strategic direction, and operational oversight for ambulatory access across Community Health Network and Community Physician Network. This role is accountable for creating a consistent, reliable, patient-centered access experience that supports timely connection to care, efficient scheduling, effective referral management,
optimized contact center performance, and standardized ambulatory front-end workflows. The VP partners closely with physician, operational, regional, product line, finance, marketing, digital, quality, and technology leaders to remove barriers to care, improve the patient and provider experience, advance consumer-friendly access tools, and achieve access-related performance goals across the ambulatory enterprise.

Exceptional Skills and Qualifications
Applicants for this position should have experience aligning provider capacity, patient demand, and operational resources to improve access, support growth, and achieve organizational performance objectives across outpatient care settings.

Additional skills and qualifications:

• Bachelor's Degree in Healthcare Administration, Business Administration, Public Health, Nursing, or a related field required
• Five (5) or more years of demonstrated success leading ambulatory access, contact center, scheduling, referral management, clinic operations, digital access, or related patient access functions preferred
• Seven (7) or more years of progressive leadership experience in an integrated, matrixed healthcare environment required
• Experience developing and executing enterprise-wide ambulatory access strategies
• Expertise in ambulatory operations, including scheduling, referral management, contact center operations, patient registration, and access optimization
• Experience leveraging analytics, performance metrics, and customer insights to improve access, experience, and operational outcomes
• Demonstrated success developing high-performing teams through coaching, talent development, accountability, and servant leadership
• Excellent presentation and communication skills, with the ability to influence stakeholders, build alignment, and successfully implement strategic and operational initiatives
• Strong business and financial acumen
• Strategic thinking

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.