VP Engineering

About Us: Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

What you’re applying for: We are looking for a passionate VP of Engineering to help build our breakthrough AI product. As a VP of Engineering at Mosaic- AI, you will steer the development of our cutting-edge AI Sidekick and MosAIc technologies.

In this pivotal role, your primary responsibility is to lead, guide, and mentor a team of talented software developers. You will be actively involved in planning, designing, and executing multiple software development projects while utilizing your extensive knowledge of software development to provide technical guidance and support to your team.

What are we looking for:

• Strong Technical and Management Background
• Expertise in Key Technologies:
• Architecture savvy- A must
• Proficiency in Python, with a solid understanding of software development best practices in this language- an advantage
• Knowledge and hands-on experience with JavaScript, Typescript, and React/Angular- An advantage
• Knowledge in Docker, micro-service architecture, FastAPI, Express, and Terraform- An advantage

Requirements:

• Minimum of 10 years of experience as a software engineer, with a proven track record in large-scale, production-grade software development projects.
• At least 4 years in a management or group leadership role, ideally overseeing high-output teams.
• A degree in Computer Science, Engineering, or a related field from a reputable university- An advantage
• Leadership and Interpersonal Skills:
• Strong communication and leadership skills, capable of effectively motivating and managing software development teams.
• Experience in leading leaders- An advantage.
• Excellent interpersonal skills and a team-oriented mindset.