VP General Manager

VP, General Manager

Miracle Mile Shops | Las Vegas, Nevada

Position Summary

The VP, General Manager is the senior property leader responsible for the overall performance, operations and guest experience of Miracle Mile Shops, a premier retail, dining and entertainment destination in the heart of the Las Vegas Strip.

This highly visible leadership role is accountable for driving the property's financial and operational performance, protecting and enhancing the asset, cultivating strong retailer and stakeholder relationships, and delivering an exceptional experience for millions of visitors to the property.

Given Miracle Mile Shops' unique integration with Planet Hollywood Resort & Casino and Hilton Grand Vacations' Elara, the VP, General Manager will develop and maintain strong executive-level relationships with these neighboring hospitality and gaming partners. The role requires close collaboration on shared-building interests, operations, guest experience, access, infrastructure, security, marketing opportunities and other matters that impact the overall destination.

The VP, General Manager leads and develops the on-site property team while working collaboratively across Leasing, Marketing, Operations, Accounting, Finance, Development, Human Resources and other disciplines to achieve property and ownership objectives. The successful candidate will bring a strong commercial mindset, operational expertise and an ability to lead in the fast-paced, high-energy Las Vegas environment.

Property Leadership & Business Performance

· Provide executive leadership for all aspects of the property and establish a culture of accountability, collaboration, service and operational excellence.

· Develop and execute the property's annual business plan, operating budget, capital plan and financial forecasts.

· Maintain strong ownership and understanding of key property performance metrics, including net operating income, cash flow, occupancy, tenant sales, operating expenses, accounts receivable and capital expenditures.

· Identify opportunities to increase NOI, protect existing cash flow, manage expenses and develop new revenue streams and ancillary income opportunities.

· Prepare and deliver timely management reports, financial updates, annual budget presentations and other reporting to ownership and senior leadership.

· Anticipate future capital requirements and oversee approved capital projects to ensure successful completion on time and within budget.

· Maintain a strong understanding of market conditions, competitive properties, consumer trends, tourism patterns and economic developments that may affect property performance.

Operations & Guest Experience

· Ensure Miracle Mile Shops consistently provides a clean, safe, well-maintained and engaging environment for guests, retailers and employees.

· Oversee the physical integrity of the property, including common areas, building systems, maintenance programs, amenities and other operating infrastructure.

· Establish and maintain high standards for property appearance, visual presentation, cleanliness, security and overall guest experience.

· Oversee property vendors, including RFP processes, vendor selection, contract administration and performance management.

· Ensure compliance with applicable laws, regulations, operating agreements, easements and other property obligations.

· Lead the property's emergency preparedness, crisis management and risk management programs and serve as a primary property spokesperson and decision-maker during significant incidents.

· Maintain effective relationships with security, law enforcement, emergency response agencies, utilities and other critical service providers.

· Participate in the property's Manager on Duty/on-call program and provide leadership during evenings, weekends and holidays as business needs require.

Leasing, Retailer Relations & Revenue Growth

· Develop and maintain strong relationships with retailers, restaurants, entertainment operators and other property partners.

· Collaborate closely with Leasing to support merchandising, occupancy and leasing strategies that strengthen the property's market position and long-term performance.

· Support local leasing initiatives, including lease renewals, amendments and other tenant negotiations as appropriate.

· Proactively identify opportunities for temporary leasing, sponsorships, activations, partnerships and other ancillary revenue sources.

· Monitor tenant performance and sales trends and work collaboratively with retailers and internal teams to address opportunities and challenges.

· Oversee accounts receivable and collection efforts in partnership with Accounting and Finance.

Strategic Partnerships, Marketing & Community Relations

· Build and maintain strong executive-level relationships with Planet Hollywood Resort & Casino and Hilton Grand Vacations' Elara, recognizing the interconnected nature of the properties and the importance of close coordination to the success of Miracle Mile Shops.

· Serve as the primary senior property-management liaison with these neighboring hospitality and gaming partners, proactively addressing shared-building matters and identifying mutually beneficial opportunities.

· Collaborate with adjacent-property leadership on operational coordination, guest access and circulation, security, emergency preparedness, infrastructure, construction activity and other shared-property considerations.

· Identify opportunities to collaborate with the hotels and casino on marketing, events, promotions and guest-experience initiatives that strengthen the overall destination and drive visitation to Miracle Mile Shops.

· Partner with Marketing to strengthen Miracle Mile Shops' position as a leading Las Vegas retail, dining and entertainment destination.

· Identify opportunities to create memorable experiences, events and partnerships that increase visitation, strengthen community connections and enhance the property's brand.

· Develop and maintain productive relationships with community leaders, government entities, local businesses, tourism organizations, law enforcement and other key Las Vegas stakeholders.

· Serve as a visible ambassador for Miracle Mile Shops within the Las Vegas business, hospitality, gaming and tourism communities.

· Develop partnerships that strengthen Miracle Mile Shops' connection to the broader Las Vegas visitor experience.

Team Leadership & Collaboration

· Recruit, lead, coach and develop a high-performing property management team.

· Establish clear goals and expectations and create an environment that encourages collaboration, professional growth and continuous improvement.

· Partner effectively with corporate and ownership teams across Leasing, Accounting, Finance, Marketing, Operations, Human Resources, Development and other disciplines to achieve property objectives.

· Demonstrate sound judgment, executive presence and the ability to make timely decisions in a dynamic operating environment.

· Champion company initiatives, standards and values throughout the property organization.

· Foster a culture that prioritizes safety, integrity, accountability and an exceptional guest and retailer experience.

Asset Management & Strategic Initiatives

· Maintain a long-term perspective on the positioning and value of the asset while successfully executing day-to-day operating priorities.

· Partner with ownership, Development and other stakeholders on redevelopment, repositioning and capital improvement initiatives as appropriate.

· Coordinate construction and improvement activities while minimizing disruption to retailers, guests and ongoing property operations.

· Support sustainability initiatives and identify practical opportunities to improve operating efficiency and reduce the property's environmental impact.

· Participate in special projects and strategic initiatives designed to enhance property performance and organizational effectiveness.

Qualifications

· Bachelor's degree in Business Administration, Real Estate, Finance, Hospitality or a related field preferred; equivalent relevant experience will be considered.

· Minimum of 5 years of experience in shopping center management or equivalent management and leadership experience.

· Demonstrated experience managing a complex property operation and leading multidisciplinary teams.

· Strong knowledge of property financial performance, including budgeting, forecasting, NOI, cash flow, operating expenses, capital planning and financial analysis.

· Experience working with retailers, tenants, ownership groups and cross-functional corporate teams.

· Demonstrated ability to develop and maintain productive relationships with adjacent property owners, hospitality partners and other key stakeholders in a complex, shared operating environment.

· Strong leadership, interpersonal, negotiation and relationship-building skills.

· Excellent written and verbal communication skills with the executive presence necessary to represent the property with ownership, retailers, hospitality and gaming partners, community leaders and other external stakeholders.

· Ability to operate independently, manage competing priorities and make sound decisions in a fast-paced environment.

· Strong proficiency with Microsoft Office applications; experience with commercial real estate and property management systems is preferred.

· Industry certifications and/or professional designations are preferred.

· Las Vegas market knowledge and experience with destination retail, hospitality, tourism or entertainment environments are highly desirable.

Core Competencies

· Executive Leadership

· Financial & Commercial Acumen

· Operational Excellence

· Strategic Thinking

· Guest Experience

· Strategic Partnership Management

· Retailer & Stakeholder Relations

· Team Development

· Decision Quality

· Collaboration & Influence

· Communication

· Adaptability & Resilience

· Results Orientation

Work Environment & Availability

Miracle Mile Shops operates in a dynamic, seven-day-a-week retail and entertainment environment. The VP, General Manager must be willing and able to work a flexible schedule as business needs require, including occasional evenings, weekends and holidays, and participate in on-call or Manager on Duty responsibilities.

The position requires regular presence throughout the property and interaction with retailers, guests, employees, vendors, adjacent hospitality and gaming partners, and community stakeholders.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

This job description is intended to describe the general nature and level of work performed by the individual assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties or qualifications. Responsibilities may change based on the needs of the property and ownership.

Pay: $150,000.00 - $200,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person