VP of Service Operations

Ready to lead from the front and keep one of the busiest service departments in the area moving?

Valdosta Toyota is looking for a driven, organized, and high-energy Vice President of Service Operations to oversee the daily operation of our four Express Service Lanes. This is a key leadership role for someone who thrives in a fast-paced environment, knows how to manage people and workflow, and takes pride in delivering an efficient, high-quality customer experience.

Our Express Lanes are built for routine maintenance services like oil changes, tire rotations, and other light maintenance work. That means this role is all about speed, structure, communication, and execution. You will be responsible for managing express technicians, maintaining vehicle flow, coordinating with Service Advisors, and helping ensure every customer receives prompt, professional service.

If you are the type of person who can lead a team, solve problems quickly, hold people accountable, and keep operations running smoothly under pressure, this is an outstanding opportunity to grow your career with a high-volume dealership.

What We Offer

• Competitive pay based on experience and performance
• Performance-based bonus opportunities
• Paid training
• Career growth opportunities
• 401(k)
• Paid vacation / paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Employee discounts on products and services
• Positive, team-oriented work environment

Responsibilities

• Oversee the day-to-day operation of Valdosta Toyota’s four Express Service Lanes
• Lead and manage Express Maintenance Technicians to ensure productivity, quality, and consistency
• Monitor and direct vehicle flow to maximize efficiency and reduce wait times
• Work closely with Service Advisors to ensure strong communication, accurate expectations, and smooth handoff throughout the service process
• Help maintain a fast, organized, and customer-focused routine maintenance operation
• Ensure oil changes, tire rotations, inspections, and other express services are completed accurately and efficiently
• Assist with dispatching work and balancing technician workload
• Monitor technician performance, time management, and overall lane productivity
• Promote accountability, teamwork, and a strong sense of urgency among the express team
• Help identify bottlenecks and process improvements that increase throughput and customer satisfaction
• Maintain company standards for professionalism, safety, ethical business practices, orderliness, and customer service
• Support service department leadership in achieving operational and profitability goals

Qualifications

• Previous automotive service experience required
• Prior leadership, supervisory, or management experience in an automotive service environment strongly preferred
• Strong understanding of express maintenance operations, workflow, and technician management
• Ability to lead a team in a high-volume, fast-paced setting
• Strong communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to build productive working relationships with technicians, Service Advisors, and department leadership
• Problem-solver with a sense of urgency and a commitment to efficiency
• Valid driver’s license required

Schedule

• Full-time
• Monday to Saturday

Additional Details

• Must pass pre-employment drug screen and criminal background check
• We are an Equal Opportunity Employer and a Drug-Free Workplace
• Work Location: In person – Valdosta, GA

If you’re ready to take ownership of a critical part of our service operation and help lead a fast-moving, high-performing team, apply today with Valdosta Toyota.

Job Type: Full-time

Pay: $30,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Service Advisor: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person