VP Operations

Company: Enzo International
Location: Mumbai, India
Department: Operations
Reporting to: CEO / Director
Experience: 8–12 years in project operations, execution, or construction management
Industry Preference: Interior contracting, ceiling systems, lighting, fit-outs, building materials, or allied construction industries

Role Overview

The Senior Operations Manager will be responsible for the end-to-end execution of projects, from order handover and planning to material dispatch, site installation, quality checks, and final project closure.

The role requires a strong operations professional who can manage multiple projects simultaneously, lead project managers and supervisors, coordinate with design, production, inventory, procurement, and accounts teams, and ensure that projects are completed on time, within budget, and to Enzo's quality standards.

The ideal candidate should be process-driven, commercially aware, comfortable managing site teams, and capable of independently handling daily operational challenges while keeping the management informed of important decisions and risks.

Key Responsibilities

1. Project Planning & Execution

• Oversee the execution of all ongoing projects across India, ensuring timely completion and adherence to agreed specifications.
• Develop project schedules, installation plans, manpower requirements, and material delivery timelines.
• Monitor project progress against committed milestones and proactively address delays.
• Ensure every project has a clear execution plan before site mobilisation.
• Conduct regular project reviews and site visits for critical or high-value projects.
• Ensure proper project handover from the sales team to operations before execution begins.

2. Team Management & Accountability

• Lead and manage project managers, supervisors, installation teams, and other operational personnel.
• Allocate manpower based on project priorities, site readiness, and installation requirements.
• Establish clear responsibilities, reporting structures, and performance expectations for every team member.
• Conduct regular review meetings with project managers and supervisors.
• Address performance gaps, attendance issues, and execution-related conflicts.
• Build a culture of ownership, discipline, accountability, and timely communication.

3. Interdepartmental Coordination

• Coordinate with the design team to ensure shop drawings, GFC drawings, measurements, and technical details are finalised before execution.
• Work with production, procurement, inventory, and dispatch teams to ensure materials are available when required.
• Coordinate with sales and business development teams to establish realistic execution commitments.
• Work with accounts to track project-related expenses, subcontractor payments, and outstanding commercial requirements.
• Ensure all departments work from accurate project information and updated schedules.

4. Material, Inventory & Logistics Management

• Ensure timely procurement, production planning, packing, and dispatch of project materials.
• Monitor inventory levels and coordinate material allocation across projects.
• Prevent material shortages, wastage, damage, and unnecessary emergency purchases.
• Establish controls for material issue, return, reconciliation, and site consumption.
• Ensure tools, equipment, consumables, and installation accessories are available before mobilisation.

5. Cost Control & Profitability

• Monitor project budgets, labour costs, transport expenses, subcontractor costs, and material consumption.
• Identify cost overruns and take corrective action before they affect project profitability.
• Minimise rework, wastage, idle manpower, repeat site visits, and unplanned expenses.
• Review project variations and additional work requirements with the relevant teams before execution.
• Ensure operational decisions support project margins and overall business profitability.

6. Quality Control & Site Safety

• Implement standard quality checklists for material receipt, installation, finishing, lighting integration, and handover.
• Ensure installations meet approved drawings, specifications, and Enzo quality standards.
• Identify recurring defects and implement corrective and preventive measures.
• Enforce site safety practices, proper tool usage, and compliance with client and site requirements.
• Ensure snag lists are closed and formal handover documentation is completed.

7. Systems, Reporting & Process Improvement

• Ensure consistent use of the company's CRM and project tracking system, including Onsite.
• Maintain an updated dashboard of project status, deadlines, material requirements, manpower deployment, and pending issues.
• Establish standard operating procedures for project planning, mobilisation, execution, quality control, and closure.
• Conduct weekly operational review meetings and submit concise reports to management.
• Identify process bottlenecks and introduce practical solutions to improve productivity and accountability.
• Ensure all project records, site reports, approvals, and handover documents are properly maintained.

Key Performance Indicators (KPIs)

Performance will be evaluated against measurable operational outcomes.

KPIPerformance ExpectationOn-time project completionMinimum 90% of projects completed within approved timelines, subject to documented client/site dependenciesProject planning100% of projects have an approved execution and mobilisation plan before commencementManpower productivityImproved installation output and reduced idle manpowerCost controlProjects executed within approved budgets, with deviations reported and approvedMaterial availabilityMinimal delays caused by internal procurement, production, or dispatch failuresQuality and reworkReduction in repeat visits, installation defects, and material wastageReporting discipline100% compliance with agreed project updates and weekly reviewsSite documentationTimely completion of checklists, measurements, snag lists, and handover recordsTeam performanceRegular reviews and accountability across project managers and supervisorsProcess complianceConsistent use of Onsite and adherence to approved SOPs

Targets should be finalised after reviewing the current operational baseline and the complexity of the project portfolio.

Required Qualifications & Experience

• Bachelor's degree or diploma in Civil Engineering, Mechanical Engineering, Construction Management, or a related field. Candidates with strong relevant industry experience may also be considered.
• 8–12 years of experience in project execution, construction operations, interior fit-outs, or a related industry.
• At least 3 years in a managerial role handling multiple projects and leading teams.
• Proven experience managing site teams, subcontractors, procurement, logistics, and project schedules.
• Strong understanding of project costing, material planning, labour productivity, and quality control.
• Experience with project management software, Excel, and structured reporting systems.
• Ability to communicate effectively in English and Hindi. Marathi would be an advantage.

Essential Skills & Personal Attributes

• Strong execution and problem-solving ability.
• Excellent planning, coordination, and follow-up skills.
• Ability to manage multiple projects without losing control of details.
• Firm but fair leadership and the ability to hold teams accountable.
• Commercial awareness and cost-conscious decision-making.
• Willingness to travel to project sites across India.
• A hands-on approach with the ability to work with both senior management and site-level personnel.
• High integrity, reliability, ownership, and commitment to deadlines.

Pay: ₹100,000.00 - ₹125,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Operations management: 10 years (Required)

Location:

• Mumbai, Maharashtra (Required)

Work Location: In person