VP, System Analyst (Payment)

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description Job Summary As a Payment System Analyst at United Overseas Bank Ltd, you will be instrumental in optimizing and maintaining our critical payment systems. You will play a key role in analyzing system performance, identifying areas for improvement, and ensuring the seamless operation of our payment infrastructure to support the bank's diverse financial services.

Job Responsibilities

• Conduct in-depth analysis of payment system performance, identifying bottlenecks, inefficiencies, and potential risks.
• Monitor and troubleshoot payment system incidents, providing timely resolution and escalation as required.
• Collaborate with business stakeholders and technology teams to gather requirements, design solutions, and implement enhancements to payment systems.
• Participate in the testing and deployment of new payment system features, upgrades, and integrations.
• Develop and maintain documentation for payment system processes, configurations, and incident management procedures.
• Perform root cause analysis for recurring issues and propose preventative measures.
• Stay abreast of industry trends, regulatory changes, and emerging technologies in the payment landscape.
• Assist in the development and execution of disaster recovery and business continuity plans for payment systems.
• Provide support and training to end-users on payment system functionalities.
• Contribute to project planning and execution for payment system initiatives.

Job Qualifications

• Bachelor Degree in Computer Science, Information Technology, Finance, or a related quantitative field.
• Minimum of 10 years of experience in payment systems analysis, support, or operations within the banking or financial services industry.
• Strong understanding of various payment schemes (e.g., SWIFT, FAST, GIRO, RTGS) and their operational flows.
• Proficiency in analyzing complex data sets and generating insightful reports.
• Experience with SQL for data querying and analysis.
• Familiarity with system monitoring tools and incident management processes.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proven ability to manage multiple priorities and meet deadlines.

Additional Requirements Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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