VS01693 - Helpdesk Support Engineer

Job highlights

• User Authentication Detected from Suspicious VPS Provider. Onboarding new user from laptop setup to assignment License on M365 admin Console MFA enabled
• prior experience in both is required. . Guide users through troubleshooting steps to resolve technical problems effectively. . .

Job Description

• Provide technical assistance to users experiencing computer-related issues, including password resets, system lockouts, and application support.
• Deliver support via phone and remote desktop access; prior experience in both is required.
• Guide users through troubleshooting steps to resolve technical problems effectively.
• Install, configure, and troubleshoot components within the Microsoft 365 suite.
• Serve as the first point of contact for technical issue resolution and escalation.
• Document issues and resolutions accurately, maintain knowledge bases, and ensure high-quality customer service.
• Possess foundational knowledge of Microsoft 365 and basic Azure cloud concepts.
• Diagnose and resolve software, connectivity, and operational issues to reduce incident resolution time.
• Manage remote desktop connections and configure VPN access for secure connectivity.

Roles and responsibilities

• Account creation in Active Directory, password resets, OTP issues
• MFA enablement, disablement, and enforcement
• Travel user access and VPN setup/issues
• Outlook-related issues
• Account Risk Potential Credential Compromise
• Account Risk VPN credential Compromise
• Account Risk - MFA Disabled
• Endpoint Risk - High-Risk Free VPN Service Detected
• Unblock Request for Prospectus Delivery Mailbox
• User Authentication Detected from Suspicious VPS Provider
• Onboarding new user from laptop setup to assignment License on M365 admin Console MFA enabled. Following the Microsoft form to assign the license during onboarding. MS Teams Phone assignment.
• Offboarding user.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.