VTC Technician

MANTECH seeks a motivated, career and customer-oriented VTC Technician to join our Air Force / Army team at Eglin AFB.

The VTC Technician's primary function is to support the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract.

Responsibilities include, but are not limited to:

• Tier I & II customer support
• Scheduling conferences using Cisco’s TelePresence Management Suite (TMS)
• Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs
• Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades
• Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out

Minimum Qualifications:

• Bachelor’s degree in related discipline from an accredited college or university (2 additional years of experience may be substituted for a degree). At least 5 years of experience with hands-on/practical experience in the installation, configuration and operation of unclassified and classified VTC systems.

• Active / valid DoD 8570.01-M IAT-II certification

• Working/practical knowledge and understanding of IP networks and how they are implemented as part of VTC systems. Experience providing Tier I and II customer support of VTC systems

• Working/practical knowledge and understanding of IP networks and how they are implemented as part of VTC systems

• Experience with configuring and managing Cisco switches. Experience with General Dynamics Type 1 encryption devices (e.g. TACLANE).

• Familiarity with audio / video standards (e.g. H.323 / SIP protocols).

• Hands-on experience conducting site surveys remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades. Practical experience conducting on-site VTC system installations to include end network device configuration, equipment installation / configuration, and system check-out.

Clearance Requirements:

• Current Top-Secret Clearance with SCI Eligibility; SCI is required to start
• Eligibility for access to Special Access Program Information
• Willingness to submit to a Counterintelligence polygraph.

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.”
• Must be able to regularly lift up to 50 lbs