Vulnerable Customer Practice Principal

Company description:

You might know us as Western Australia's largest electricity generator and energy retailer, supporting 1.2 million customers across the state.

But what you might not know, is that we're investing in renewable energy projects, including wind farms and big batteries, to help build a more sustainable and reliable future.

Our big batteries are now live in Kwinana and Collie, we're expanding the Warradarge Wind Farm, building the new King Rocks Wind Farm, and we have many other projects in the works.

We're a purpose-driven organisation, owned by the people of WA. Our commitment is to ensure all Western Australians have access to secure, reliable, and sustainable energy.

We believe that the benefits of renewable energy aren't just for some, they're for everyone.

This is where you come in.

Job description:

The Vulnerable Customer Practice Principal is an exciting 18-month max-term opportunity in our Vulnerable Customer team based at our Perth Central Park office.

The Vulnerable Customer Practice Principal is responsible for providing best practice case management support and specialised knowledge in socio-economic issues, communities of practice and community sector solutions to support the Vulnerable Customer team, including stewardship of Energy Ahead as a key community-based energy affordability and early intervention program.

The Vulnerable Customer Practice Principal is part of Vulnerable Customer leadership team and plays an integral role in the strategic planning of this business unit.

Job responsibilities:

• Advise Synergy on emerging customer vulnerability in the community, to shape sustainability and financial goals and planning.
• Building successful relationships between all aspects of the organisation that help and support our Vulnerable Customers and Community Stakeholders.
• Ensures quality implementation of community-based services in line with contractual obligations and compliance requirements of programs and appropriate reporting back to funders.
• Develops a culture of care and concern to enable the empathetic delivery of products and services to vulnerable customers.
• Represents Synergy and leads involvement with key community organisations and government bodies, including Energy Ahead governance and delivery partnerships.

Profile description:

What you will bring:

• Community services or customer engagement experience.
• Proven experience in a similar role, ideally within the community sector or human services organisation.
• Experienced member of a senior leadership or executive team, with demonstrated experience leading teams and stakeholders
• Working knowledge of all aspects of best practice relating to case management including person-centred and trauma-informed practices.
• Comprehensive knowledge of community services and the current emerging trends and changes within the human services sector.

We offer:

So, what's it like working for Synergy?

As one of Australia's most trusted utility brands, we value our customers, the community we operate in, and our people. When you work with us, you'll be joining an inclusive and proactive organisation, one that enables innovative thinking, accountable leadership, and collaboration. It's how we're creating an exceptional workplace, and we want you to be part of it.

At Synergy we have a wide range of benefits designed to help you balance your work and home life, support your health and wellbeing along with having access to professional development opportunities.

Here's a just a few of the benefits you'll have access to as a Synergy employee:

• Flexible work arrangements

• Generous paid parental leave

• Other leave options including reproductive and purchased annual leave

• Volunteer leave so you can give back to your community

• Learning and development opportunities.

More details can be found here

At Synergy we believe in creating an inclusive and diverse workplace where everyone can thrive and feel a true sense of belonging. We're proud to be recognised as an inclusive employer by the Diversity Council of Australia. We celebrate our diversity and warmly welcome applications from individuals of all backgrounds, especially those from underrepresented groups.

Have we sparked your interest? We hope so. It's an exciting time for energy in Western Australia - and you're connected to it.

Click 'Apply' below to get started with your application.

Applications close Friday 25th September, however Synergy reserves the right to close applications when a suitable pool of candidates is identified.

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Need some help?

Get in touch with our Talent Acquisition team at [email protected].