Wafer Fab Customer Technical Support Engineer

Job Summary

Provide the technical interface for customers through high-level communication, specification support, business development, and advocacy.

Responsibilities

Deliver best-in-class technical support by resolving customer technical issues promptly and accurately

Coordinate with internal teams to fulfill new customer requirements and respond to customer data inquiries efficiently

Establish and maintain communication channels to understand customers’ current and future technical needs

Interpret customer specification requirements to determine optimal qualification and production processes

Collaborate with global teams to develop strategies and Quality Improvement Plans (QIP) that meet customer expectations

Represent the company in customer meetings by preparing and delivering presentations that effectively communicate solutions and follow up on customer concerns

Communicate company improvement projects and process changes to customers and coordinate customer qualification activities

Required competencies and certifications

Bachelor’s or Master’s degree in Science or Engineering

Proactive approach with strong customer focus

Effective verbal and written communication skills in English

Knowledge of database software, spreadsheet and statistical software, and project management techniques

Preferred competencies and qualifications

Technical knowledge in material science

Experience in customer-facing roles

Ability to work collaboratively as a team player while managing multiple tasks with organization, analytical thinking, self-motivation, and flexibility

Other Information

Contact Details: K N Tan (Registration Number: R1768143)

EA Licence No: 17C8778 (JIH SUN EMPLOYMENT AGENCY)

Job Reference No: 57AITS51

Jih Sun Employment Agency is specialized in manpower solution. Licenced by Ministry of Manpower (Lic No: 17C8778), we have been progressively advance into manpower solutions for all industries in Singapore.