Wait Assistant / Host Job Description

Wait Assistant Job Description

Reports to: Food and Beverage Manager; Dining Room Manager

Classification: Non-Exempt; Hourly

Job Summary

• Ensures prompt and polite service to the members and guests. Serves as the liaison between the kitchen and servers.
• Carries food trays to appropriate tables and serves food to guests. Responsible for preparing service stations, clearing and resetting tables, removing all trays from the dining/banquet rooms and cleaning and closing service stations.

Job Tasks/Duties

• Assists servers as needed with watering of tables, refilling waters as needed and serving food to members and guests.
• Ensures all service stations in the kitchen are stocked and ready for service.
• Ensures plated hot food leaves the kitchen quickly.
• Carefully matches all food items to correct orders.
• Carries food trays to tables using the correct seat positions on the ticket
• Maintains cleanliness of service stations in kitchen while ensuring that the kitchen is free from clutter and the kitchen floor is a clean and safe work area.
• Ensures that bread, soup and other food products are available.
• Wipes up spills or drips on the rims of dishes and ensures the consistency of plate presentation.
• Assists Servers with clearing soiled dishes, filling waters and setting/resetting the dining room.
• Breaks down and cleans service stations in the kitchen at the end of the shift.
• Reports complaints to manager on duty when received.

Host Job Description

Reports to: Food and Beverage Manager; Dining Manager

Supervises: No supervisory duties in this position.

Classification:

Education and/or Experience

• Completing High School, High School diploma or GED preferred

Job Knowledge, Core Competencies and Expectations:

• Able to handle multiple tasks and pressure.
• Must follow all health and safety guidelines.
• Knowledge of and ability to perform required role during emergency situations.

Duties:

• Manages the reservations and seating for the Dining Room.
• Directs and assists members and guests in locating daily private functions/events.
• Manages the telephone communications.
• Carefully observes service provided to members during the shift. Take corrective action in the event of problems.
• Greets and seats guests, handles reservations and prepares seating map.
• Track and generate daily reports assigned.

Physical Demands and Work Environment

• Must be able to keep composure during periods of high incoming phone calls and/or in-person requests.
• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
• Push, pull or lift to 50 pounds.
• Work in hot, humid and noisy environment.