Wait staff (junior)

Job Summary:
The Front of House Team Member is responsible for providing excellent customer service, creating a welcoming environment, and ensuring the smooth day-to-day operation of the front service area. They are the first point of contact for customers and play a key role in delivering a positive dining or hospitality experience.

Key Responsibilities:

• Welcome and assist customers in a friendly and professional manner.
• Take customer orders accurately and process payments.
• Serve food and beverages promptly and efficiently.
• Maintain cleanliness and presentation of the dining area, front counter, and service stations.
• Handle customer enquiries, complaints, and requests professionally.
• Ensure tables are clean, set up, and ready for guests.
• Work closely with kitchen and bar staff to ensure timely service.
• Follow food safety, hygiene, and health & safety procedures.
• Restock supplies and assist with opening and closing duties.
• Promote menu items and upsell where appropriate.

Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Strong customer service focus.
• Ability to work in a fast-paced environment.
• Team player with a positive attitude.
• Good organisational and time management skills.
• Flexible to work evenings, weekends, and holidays.
• Previous hospitality or customer service experience is desirable but not always essential.

Key Attributes:

• Friendly and approachable.
• Reliable and punctual.
• Well-presented and professional.
• Able to remain calm under pressure.
• Willingness to learn and adapt.

Job Types: Part-time, Casual

Pay: Up to $38.75 per hour

Benefits:

• Employee discount

Work Authorisation:

• Australia (Preferred)

Work Location: In person