Waiter

The Waiter is responsible for providing professional, friendly, and efficient food and beverage service to guests. The role ensures that guests receive a high standard of service throughout their dining experience while maintaining restaurant standards, product knowledge, and guest satisfaction.

Key Responsibilities

• Welcome guests and provide professional and attentive service throughout their dining experience.
• Present menus, explain food and beverage items, and provide recommendations based on guest preferences.
• Take accurate food and beverage orders and enter them correctly into the POS system.
• Ensure all orders are communicated accurately to the kitchen and bar teams.
• Serve food and beverages according to established restaurant service standards.
• Monitor tables throughout the meal and proactively attend to guest requirements.
• Maintain excellent knowledge of the menu, ingredients, allergens, beverages, promotions, and daily specials.
• Coordinate with the kitchen, bar, hostess, and management team to ensure smooth service.
• Handle guest requests, feedback, and complaints professionally and escalate issues to the Captain or Restaurant Manager when required.
• Maintain awareness of SevenRooms reservations, guest preferences, VIP guests, special occasions, and special requests to provide personalized service.
• Coordinate with the hostess team regarding reservations, table status, guest preferences, and seating arrangements.
• Ensure tables are properly set, clean, and maintained according to restaurant standards.
• Perform table clearing, resetting, and service preparation efficiently.
• Follow proper food and beverage service procedures and upselling techniques.
• Promote additional food and beverage items and achieve assigned sales targets where applicable.
• Maintain cleanliness and organization of the service station, restaurant floor, and guest areas.
• Ensure proper handling of food, beverages, equipment, and restaurant property.
• Follow company policies, restaurant SOPs, hygiene, health and safety standards.
• Assist the team during busy service periods and support other operational requirements when required.
• Maintain professional grooming, personal hygiene, uniform standards, and positive attitude at all times.
• Attend staff briefings, training sessions, and product knowledge sessions.
• Perform any other reasonable duties assigned by the Restaurant Manager or Management.

Qualifications & Experience

• High school diploma or equivalent; hospitality qualification is an advantage.
• Minimum 1–2 years of experience as a Waiter in a restaurant, hotel, lounge, or similar hospitality environment.
• Previous experience in a premium, casual dining, fine dining, or high-volume restaurant is preferred.
• Experience with SevenRooms is an advantage, particularly in understanding reservations, guest profiles, VIP notes, special occasions, and guest preferences.
• Good knowledge of food and beverage service procedures.
• Basic knowledge of POS systems and order-taking procedures.
• Strong command of English; knowledge of additional languages is an advantage.
• Professional appearance, excellent grooming, and positive personality.

Key Skills

• Excellent guest service and communication skills.
• Strong food and beverage knowledge.
• Good order-taking and POS handling skills.
• Upselling and suggestive-selling skills.
• Ability to work effectively under pressure in a busy restaurant environment.
• Strong attention to detail.
• Good teamwork and coordination skills.
• Problem-solving and guest-handling abilities.
• Professional and courteous approach.
• Ability to work flexible shifts, weekends, and public holidays.

Key Performance Indicators (KPIs)

• Guest satisfaction and service quality.
• Accuracy and efficiency of order taking.
• Food and beverage sales and upselling performance.
• Compliance with restaurant service standards.
• Guest complaint resolution and response time.
• Table turnover and service efficiency.
• Personal grooming and professional presentation.
• Teamwork and coordination with Front of House and Back of House teams.

Pay: AED1,200.00 - AED2,800.00 per month

Work Location: In person