Waiter

Key Responsibilities:

1. Customer Service:

• Greet guests warmly and provide a welcoming atmosphere.
• Assist guests with menu selections and make recommendations when asked.
• Ensure that guest inquiries and special requests are handled promptly and courteously.
• Anticipate guest needs and proactively address them to enhance their dining experience.
• Resolve guest complaints or concerns professionally and promptly.

2. Order Taking and Serving:

• Accurately take food and beverage orders from guests.
• Deliver orders to the appropriate tables in a timely and organized manner.
• Ensure that orders are complete and accurately prepared.
• Monitor the status of tables and promptly remove used dishes and utensils.

3. Menu Knowledge:

• Maintain a thorough knowledge of the restaurant's menu, including ingredients and preparation methods.
• Be prepared to answer questions about menu items, including allergen information.
• Stay informed about daily specials and promotions.

4. Table Maintenance:

• Set up and arrange tables in an attractive and functional manner.
• Ensure tables are clean, organized, and properly set with utensils, glassware, and condiments.
• Assist with the cleaning and resetting of tables for the next guests.

5. Cash Handling:

• Process guest payments accurately and efficiently.
• Handle cash, credit card transactions, and POS system operations following company policies.
• Maintain strict confidentiality and security of financial transactions.

6. Teamwork:

• Collaborate with kitchen and bar staff to ensure smooth food and beverage service.
• Assist colleagues when needed, such as running food, refilling drinks, or assisting with special events.

· Communicate effectively with co-workers and management to address any issues or needs

7. Perform other tasks from the Direct Manager

Qualifications and Skills:

· Knowledge of food and beverage service procedures is a plus.

· Excellent communication and interpersonal skills.

· Friendly and approachable personality.

· Ability to work effectively in a fast-paced environment.

· Attention to detail and strong organizational skills.

· Physical stamina to stand and walk for extended periods and lift heavy trays.

· A positive attitude and willingness to learn.

· Paying attention to small details, such as ensuring orders are accurate and well-presented, is crucial for customer satisfaction

· Good memory helps in accurately remembering orders and special requests without having to write everything down.

Education, Experience:

· Basic education is essential for understanding written orders and performing simple math calculations, especially when handling bills and payments.

· Previous experience as a waiter or in a similar customer service role is preferred but not mandatory.

Job Type: Full-time

Work Location: In person