Waiter

JOB ADVERTISEMENT: WAITER

Location: Kempton Park
Company: Hero Serv Pty Ltd

ABOUT THE ROLE

We are seeking a professional, customer-focused, and service-driven Waiter to join our team in Kempton Park. The successful candidate will be responsible for delivering exceptional food and beverage service, ensuring guests enjoy a welcoming, comfortable, and premium lounge experience.

The role plays a key part in maintaining high standards of hospitality, service excellence, cleanliness, food safety, and guest satisfaction within a fast-paced airport lounge environment. The successful candidate will be passionate about customer service, committed to operational excellence, and capable of creating memorable experiences for guests.

KEY RESPONSIBILITIES

· Deliver exceptional customer service and create a positive guest experience.

· Welcome and engage guests in a professional, friendly, and courteous manner.

· Take food and beverage orders accurately and efficiently.

· Serve food and beverages in line with company service standards.

· Assist guests with menu selections and provide recommendations where required.

· Maintain knowledge of menu items, allergens, and beverage offerings.

· Ensure tables, service stations, and guest areas are clean, organized, and fully stocked.

· Set up and clear tables and maintain cleanliness throughout service periods.

· Assist with stock control, inventory counts, and replenishment of service supplies.

· Comply with HACCP, food safety, hygiene, health and safety standards.

· Handle guest queries and complaints professionally and escalate where necessary.

· Participate in training and continuous improvement initiatives.

· Perform additional duties as required by management.

REQUIREMENTS

· Grade 12 (Matric) or equivalent.

· Hospitality, Food & Beverage, or Customer Service qualification will be advantageous.

· Previous experience in a hospitality, restaurant, hotel, airline lounge, airport lounge, or food service environment will be advantageous.

· Experience in customer service and food and beverage operations is preferred.

· Willingness to work shifts, weekends, public holidays, and overtime as required.

KEY SKILLS

· Excellent customer service and interpersonal skills.

· Strong communication skills.

· Knowledge of food and beverage service standards.

· Understanding of food safety, hygiene, and HACCP principles.

· Strong attention to detail.

· Good organizational and time management skills.

· Ability to work effectively in a fast paced environment.

· Ability to work independently and as part of a team.

· Professionalism and reliability.

· Problem-solving and adaptability.

· Basic knowledge of allergens and dietary requirements.

APPLICATION DETAILS

· Email Applications

· To: [email protected]

· Subject Line: Waiter

IMPORTANT NOTES

Only candidates meeting the minimum requirements will be considered. If you do not receive feedback within two weeks of the closing date, please consider your application unsuccessful.

Pay: R9 000,00 - R10 000,00 per month

Work Location: In person