WAITER SUPERVISOR

We are seeking a motivated and experienced Waiter Supervisor to oversee the daily operations of the service team and ensure the delivery of exceptional customer service. The successful candidate will supervise front-of-house staff, maintain high service standards, and support the efficient operation of the restaurant.

Key Responsibilities

Supervise and coordinate the daily activities of waitstaff to ensure smooth restaurant operations.

Ensure guests receive prompt, courteous, and professional service throughout their dining experience.

Assign duties, monitor staff performance, and provide coaching to maintain service excellence.

Train and mentor new and existing service staff on company standards, service procedures, and customer engagement.

Handle customer enquiries, feedback, and complaints professionally, ensuring timely resolution.

Coordinate with the kitchen team to ensure accurate and timely food and beverage service.

Assist with table reservations, seating arrangements, and service flow during peak periods.

Monitor cleanliness and presentation of the dining area to maintain a welcoming environment.

Ensure compliance with food safety, hygiene, and workplace safety regulations, including company policies and procedures.

Assist in inventory control of dining supplies and report replenishment requirements.

Support opening and closing procedures, including cash handling and daily operational reporting where required.

Assist the Restaurant Manager in achieving customer satisfaction and operational performance targets.

Requirements

At least 2 years of relevant experience in a supervisory role within the food and beverage industry.

Strong leadership, customer service, and interpersonal skills.

Excellent communication and problem-solving abilities.

Ability to supervise and motivate a service team in a fast-paced environment.

Good knowledge of restaurant operations, POS systems, and service procedures.

Familiarity with Singapore food safety and hygiene standards.

Positive attitude, professional appearance, and strong attention to detail.

Willingness to work shifts, weekends, and public holidays as required.

About Shahi Rang Mahal

Located at Robertson Quay, Shahi Rang Mahal is a premier dining destination offering an authentic culinary journey through traditional Turkish cuisine and rich North Indian heritage. From classic Turkish pide and succulent kebabs to aromatic Indian curries and tandoori specialties, every dish is crafted with quality ingredients, time-honoured recipes, and meticulous care.

Dedicated to excellence in F&B, we bring together bold flavors, warm hospitality, and a refined dining experience in the heart of Singapore. We pride ourselves on cultivating a professional, dynamic, and supportive working environment where team members are empowered to grow, excel, and uphold standard-setting operational quality.