Waiter / Waitress

About the role

PT Biko Indonesia is seeking enthusiastic and professional Waiters and Waitresses to join our dynamic hospitality team in Central Jakarta. This is a full-time position where you will be the face of our establishment, delivering exceptional service and creating memorable dining experiences for our guests. As a Waiter or Waitress, you will play a crucial role in maintaining our reputation for excellence and ensuring every customer leaves satisfied and eager to return.

What you'll be doing

• Greeting guests warmly upon arrival and providing them with menus and beverages
• Taking accurate food and drink orders from customers and communicating them clearly to the kitchen and bar staff
• Serving food and beverages promptly and courteously, ensuring orders are correct and meet quality standards
• Checking on guests throughout their meal to ensure satisfaction and addressing any concerns immediately
• Processing payments and handling cash or card transactions accurately
• Maintaining cleanliness and organisation of dining areas, tables, and service stations
• Setting tables according to establishment standards and restocking supplies as needed
• Collaborating with kitchen and bar staff to ensure smooth service operations
• Upselling menu items and suggesting beverages to enhance the dining experience
• Following health and safety regulations and food handling procedures
• Assisting with special requests and accommodating dietary requirements where possible

What we're looking for

• Previous experience working as a waiter or waitress in a restaurant or hospitality establishment
• Excellent communication skills with the ability to interact professionally with diverse clientele
• Strong attention to detail and ability to remember orders accurately
• Positive attitude and genuine passion for delivering outstanding customer service
• Physical stamina to stand for extended periods and carry trays safely
• Ability to work efficiently in a fast-paced environment whilst remaining calm under pressure
• Professional grooming standards
• Knowledge of menu items and ability to make recommendations
• Punctuality and reliability with a strong work ethic
• Flexibility to work shifts, including evenings, weekends, and public holidays as required
• Basic numeracy skills for handling payments and calculating bills
• Fluency in English and Indonesian is advantageous

What we offer

PT Biko Indonesia is committed to creating a supportive and rewarding workplace for all staff members. We offer competitive remuneration, opportunities for career progression within our hospitality team, and a positive working environment where your contributions are valued. We provide staff meals during shifts and recognise outstanding performance through our employee recognition programmes. Our team-oriented culture ensures that you will work alongside experienced professionals who are dedicated to maintaining exceptional service standards.

About us

PT Biko Indonesia is a respected hospitality establishment located in Central Jakarta, dedicated to providing guests with excellent dining experiences through outstanding service and high-quality offerings. Our commitment to hospitality excellence and customer satisfaction defines our brand, and we take pride in employing passionate individuals who share our values. We create an inclusive workplace where every team member contributes to our success and growth.

Apply now

If you are an enthusiastic hospitality professional ready to deliver exceptional service, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience to join the PT Biko Indonesia team.