Waiter/ess

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Emirates Towers:

Located in the heart of Dubai’s business district, Jumeirah Emirates Towers is one of the city’s most recognised hotels. It offers a range of dining experiences, a shopping and entertainment boulevard with connected offices, and direct access to the Museum of the Future and Dubai Metro. Since opening in 2000, it has become known for its exceptional service, striking architecture, prime location and signature Arabian hospitality.

About the Job

An exciting opportunity has arisen for a Waiter/ess to join Jumeirah Emirates Towers.

The main duties and responsibilities of this role include:

• Delivered exceptional guest service by welcoming, seating, and assisting guests while providing menu recommendations, daily specials, and accommodating dietary requirements.
• Took accurate food and beverage orders, communicated special requests to the kitchen and bar, and ensured timely, high-quality service throughout the dining experience.
• Processed guest payments using the MICROS POS system, managed billing, and handled various payment methods with accuracy.
• Maintained compliance with alcohol service regulations by verifying guest identification and adhering to local legal requirements.
• Monitored assigned restaurant sections to ensure efficient operations, resolved guest concerns promptly, and consistently achieved high levels of guest satisfaction.
• Collaborated closely with front-of-house, bar, and kitchen teams to ensure seamless service, while supporting daily operational needs and maintaining luxury hospitality standards.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Diploma/Degree in Hospitality Industry
• Strong knowledge of Microsoft Office products and Opera (Cloud).
• Experience working in a multi-cultural environment.
• 1-2 years of experience in guest service-related work in a 5-star hotel

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)