Waiter/Waitress

Job Responsibilities

• Welcome and attend to customers promptly, courteously, and professionally in line with the company’s service standards.
• Take accurate food and beverage orders, either at the counter, table, or through the Point-of-Sale (POS) system.
• Provide customers with clear information on menu items, prices, combos, promotions, and available offers.
• Prepare and serve beverages, including soft drinks, juices, mocktails, coffee, and other approved beverages, according to company standards.
• Ensure all beverages are prepared, presented, and served promptly and consistently.
• Proactively recommend add-ons, combos, upgrades, and promotional offers to increase sales.
• Maintain a friendly and engaging attitude while interacting with customers and contribute to a positive dining experience.
• Respond promptly to customer requests, questions, and complaints, escalating issues to the Supervisor or Manager when necessary.
• Process customer payments accurately through the POS system, including cash, debit/credit cards, and other approved payment methods.
• Handle cash responsibly, issue accurate change and receipts, and ensure proper reconciliation of transactions.
• Maintain a clean, organized, and fully stocked beverage and service station throughout the shift.
• Monitor stock levels of beverages, cups, lids, straws, napkins, condiments, ice, and other service supplies and report shortages promptly.
• Assist with receiving, storing, rotating, and monitoring beverage and service-related inventory.
• Maintain proper food safety, hygiene, and cleanliness standards at all times.
• Clear and clean tables, trays, counters, and service areas promptly to ensure the restaurant remains clean and welcoming.
• Ensure all service equipment, utensils, glassware, and other operating items are clean and properly stored.
• Follow all company procedures relating to portion control, product handling, waste management, hygiene, and customer service.
• Assist the wider restaurant team during busy periods, including order taking, packing orders, dining-area service, cleaning, and other operational duties as required.
• Complete assigned opening and closing duties, including cleaning, restocking, equipment checks, and securing the service area.
• Report equipment faults, stock discrepancies, customer incidents, and other operational issues promptly to the Supervisor or Manager.
• Support scheduled stock counts and inventory checks as required.
• Work effectively with kitchen, front-of-house, delivery, and management teams to ensure fast and accurate order fulfilment.
• Maintain speed, accuracy, cleanliness, and excellent customer service during peak operating periods.
• Perform any other reasonable duties assigned by the Supervisor or Manager.

Requirements

• Experience**:** 1–3 years of experience in a QSR, restaurant, café, pizzeria, fast-food, hospitality, or related customer-service environment.
• Previous experience handling POS systems and customer payments is an advantage.
• Good knowledge of beverage preparation and front-of-house service.
• Strong customer-service and communication skills.
• Ability to work quickly and accurately in a busy, high-volume environment.
• Good numeracy and cash-handling skills.
• Ability to upsell menu items, combos, promotions, and add-ons.
• Strong teamwork, reliability, and attention to detail.
• Good personal hygiene and a neat, professional appearance.
• Willingness to work shifts, weekends, public holidays, and during peak business periods.
• Positive attitude, customer-focused mindset, and willingness to learn.

Pay: ₦100,000.00 - ₦120,000.00 per month

Work Location: In person