Waiter/Waitress

Waiter/Waitress – Laïa Café & Spa, Ungasan

Laïa Café & Spa is looking for a friendly, responsible, and service-oriented Waiter/Waitress to join our team in Ungasan, Bali. Our café serves breakfast, lunch, coffee, and other beverages, with most of our customers coming from international backgrounds.

Responsibilities

• Welcome, greet, and seat guests professionally
• Present menus and explain available food and drinks
• Take orders accurately and repeat orders for confirmation
• Ask about guest preferences, allergies, and dietary requirements
• Recommend menu items and assist with upselling
• Serve food and beverages promptly
• Monitor tables and respond to guest requests
• Handle guest complaints calmly and professionally
• Coordinate with the kitchen and bar during service
• Process payments and operate the POS or cashier system
• Maintain cleanliness in dining, service, and cashier areas
• Assist with basic drink or food preparation when required
• Support other team members during busy periods
• Follow opening, closing, hygiene, and service procedures

Requirements

• Previous waiter, server, hospitality, or customer-service experience preferred
• Basic conversational English
• Confident communicating with international guests
• Friendly, polite, attentive, and professional
• Able to remember and communicate menu information
• Able to take complicated orders accurately
• Good teamwork and communication skills
• Able to handle complaints without becoming defensive
• Experience using a POS or cashier system is an advantage
• Basic coffee or beverage knowledge is an advantage
• Willing to work shifts, weekends, and public holidays
• Willing to work in Ungasan, Bali
• Reliable transportation preferred

Benefits

• BPJS after probation
• Daily food allowance
• THR
• Annual leave
• Service charge after probation
• One scheduled day off per week

Employment Information

• Full-time position
• Shift starting times may include 07:00, 10:00, 12:00, or 14:00
• Three-month probation period
• Daily food allowance: Rp15,000 per working day

Candidates should submit an updated CV and include their current location and earliest available starting date.