WAITRESS

1. Daily Operations

• Oversee all front-of-house operations (service floor, cashier, bar)
• Ensure smooth service flow during opening, peak, and closing
• Prepare and maintain frozen yoghurt machines, toppings, and serving areas
• Maintain cleanliness and presentation of dining area at all times

---

2. Team Management

• Work together with FOH team
• Assist with other tasks as required by the Store Supervisor or Manager.

---

3. Customer Experience

• Ensure consistent service standard (friendly, fast, efficient)
• Handle customer complaints professionally and calmly
• Build relationship with regular guests
• Explain the self-serve concept and help customers when needed

---

4. SOP & Compliance

• Ensure all FOH SOPs are followed consistently

• Maintain hygiene & cleanliness standards

• Maintain consistent output in the products prepared

• Coordinate with other team members for smooth communication

---

5. Opening & Closing Responsibility

• Ensure proper opening setup (cleanliness, readiness, briefing)
• Ensure proper closing (cash, cleanliness, checklist completed)
• Responsible for outlet condition when there is no manager on duty