Walk in Drive - Customer Support Executive

Job Summary

• Inbound calling process.
• Follow-up with customers to ensure their issues are resolved satisfactorily
• Providing information as per customer query related to the customer health plan
• Resolving customers issues in a timely manner
• Escalating issues to the appropriate department.
• Documenting all interactions with customers for future QA

Key Responsibilities

• Candidate must have good English communication.
• In bound calling process.
• Resolve customer queries as per the process.
• Follow quality parameters while connecting with the customers.
• Comfortable in rotational shift & week off.