Walk-in || Assistant Manager

Role & responsibilities

Assistant Manager Application Support

Department: Information Technology
Location: Head Office (HO)
Employment Type: Full-Time
Reporting To: IT Manager / Application Manager

Role Overview

We are looking for an Assistant Manager – Application Support with 3–6 years of experience in application/production support. The role involves managing business applications, troubleshooting issues, coordinating with users and vendors, and ensuring smooth application operations and SLA compliance.

Key Responsibilities

• Manage L1/L2 application and production support for business-critical applications.
• Support SAP, Microsoft Dynamics, ERP, POS, Retail, Inventory, Sales, Finance and other business applications.
• Troubleshoot application errors, transaction issues, integrations and data synchronization problems.
• Monitor APIs, interfaces, application logs and scheduled jobs.
• Use SQL for data validation, troubleshooting and basic reporting.
• Manage incidents, service requests, RCA, SLA and problem management through ITSM tools.
• Support UAT, application changes, patches, upgrades and production releases.
• Coordinate with SAP, Microsoft Dynamics and other application vendors for issue resolution.
• Coordinate with business teams across Sales, Finance, Supply Chain, Warehouse and Stores.
• Maintain SOPs, application documentation, RCA reports and support records.
• Monitor recurring issues and implement measures to improve application stability.
• Provide application guidance and basic training to business users.

Required Skills

• 3–6 years of experience in Application / Production Support.
• Experience supporting SAP and/or Microsoft Dynamics is preferred.
• Good knowledge of SQL and relational databases.
• Experience with ERP / POS / Retail applications.
• Understanding of REST APIs, JSON, XML and application integrations.
• Knowledge of ITSM, Incident, Problem and Change Management.
• Experience with ServiceNow, Freshservice, ManageEngine, BMC Remedy or similar tools.
• Strong troubleshooting, analytical, communication and vendor-management skills.
• Good knowledge of MS Excel and reporting.

Preferred Application Exposure

• SAP ERP / SAP S4HANA
• Microsoft Dynamics 365
• Retail POS / E-commerce applications
• Inventory / Warehouse Management Systems
• Payment Gateway & API integrations
• Magento / Adobe Commerce
• Power BI / Azure

Education

Bachelor’s degree in Computer Science, IT, Engineering or a related discipline.

Preferred candidate profile

Perks and benefits