Walk-in || Banking Associate

Role & responsibilities

Ensure that back office, banking operation tasks including but not limited to Consumer Identification

Program (CIP) & Office of Foreign Asset and Controls (OFAC), account reconciliations, transactional

processing check research and resolution processing, related to Consumer Directed Healthcare claims

and Health Savings Account inquiries are executed within all parameters and guidelines as outlined by

the company policies and practices.

• Apply general processing procedures, and specific guidelines to correctly process requests HSA Banking

Requests as well as notional claim processing requests

• Maintain daily productivity goals as set by organization objectives.

• Communicate effectively with internal and external constituents and respond to all submitted work

requests within respective SLAs.

• Provide a consistent and quality work product, including identification of metrics and trends, reporting

findings to upper management, and taking a proactive approach to identify and eliminate potential

processing issues.

• Maintain daily operations and help to assess and align procedures and streamline workflow that

impact operational process with the result being increased efficiency.

• Maintain an intimate knowledge of companys general business practices, policies and product

offerings.

• Perform other related duties and/or works on special projects as assigned by supervisor or manager.

• This role will need to partner with others inter-departmental teams in order to realize some of the

outcomes.

EDUCATION/EXPERIENCE

• Bachelor’s/ master’s degree

• Fresher or 1 year work experience in banking operation role

• Experience working in multiple processing environments executing back-office support

• Knowledge of Health Savings Accounts preferred

Preferred candidate profile