Walk-in || Branch Operations Manager

Role & responsibilities

• Take complete ownership of the day-to-day operations function.
• Manage and oversee the complete operational workflow from transaction initiation to successful execution and closure.
• Establish efficient operational processes, controls, and service standards.
• Identify operational gaps and implement corrective measures to improve efficiency and accuracy.
• Manage complete operational coverage for the clients.
• Ensure timely and professional resolution of client queries, requests, and service requirements.
• Build and maintain strong, long-term relationships with clients through consistent and high-quality service.
• Focus on relationship deepening, client retention, and long-term client association.
• Coordinate with Relationship Managers for smooth execution of client requirements.
• Ensure proactive communication with clients regarding transaction status, documentation, service requests, and operational requirements.
• Handle escalated client issues and ensure timely resolution.
• Ensure accurate and timely processing of mutual fund purchases, redemptions, switches, SIPs, STPs, SWPs, systematic transactions, and other investment-related transactions.
• Monitor transaction requests from initiation through completion.
• Ensure proper verification and authorization of transactions before processing.
• Track pending, rejected, failed, or incomplete transactions and ensure timely resolution.
• Maintain proper transaction records and audit trails.
• Ensure zero/minimum operational errors through effective maker-checker and review mechanisms.
• Ensure timely processing of client documentation, account opening, KYC-related requirements, transaction forms, service requests, and other operational activities.
• Monitor processing timelines and ensure adherence to defined TATs and service-level standards.
• Coordinate with AMCs, RTAs, banks, custodians, platforms, and other external stakeholders wherever required.