Walk-in || Claim Coordinator

Job Duties & Responsibilities

• Create awareness among patients regarding reimbursement claim submission processes, including pre- and post-hospitalization claims.
• Handle patient grievances and issues efficiently and effectively, escalating matters to the Team Leader when required.
• Conduct regular follow-ups with insurance companies/TPAs to track claim status and update the same in the ERP system.
• Ensure timely responses to patient communications and provide regular updates through the designated WhatsApp group.
• Obtain insurance admissibility details from the respective insurance companies/TPAs.
• Scan medical documents received for claim submission.
• Share the relevant documents in the patients WhatsApp group for confirmation and reference.
• Upload all required documents accurately into the ERP system.

Qualifications & Skills

• Graduation
• Should have good listening skills.
• Excellent interpersonal & communication skills
• Should have good comprehensive skills.
• Experience
• Freshers/ experience  (hiring for both)

Additional Skills

• Strong verbal skills Fluency in English and other regional languages (Added Advantage).
• Strong problem-solving skills and enthusiasm for new tasks and challenges
• Relationship-building skills.
• Ability to multitask and prioritize, with a strong work ethic and attention to detail