Walk-in || Client Servicing Manager

Role & responsibilities Primary Focus: Build trust, ensure high client satisfaction, and prevent account churn.  Client Escalations: Keep unresolved client complaints or escalation rates below 5% per quarter.

Primary Focus: Identify expansion opportunities within existing accounts through upselling and cross-selling.

Project Execution & SLA Management

Primary Focus: Ensure deliverables are accurate, on strategy, and handed over within agreed timelines.

Key Performance Indicators (KPIs):

On-Time Delivery Rate: Maintain 95%+ adherence to project deadlines.

SLA Compliance: 100% adherence to agreed Service Level Agreements.

Brief Accuracy: Zero major revisions or project re-works due to mismanaged briefs.ranslate client expectations into actionable internal briefs for creative, technical, or operations teams.   Turnaround Time (TAT): Internal briefing turnaround completed within 2448 hours of client sign-off.

Internal Team Feedback: Positive peer ratings for communication clarity and realistic timelines. Oversee account profitability and ensure smooth payment collection cycles.   Budget Adherence: Keep project execution within agreed client budgets with standard gross margins intact.