Walk-in || Collections Manager

Key Responsibilities:

• Lead and manage a team of collection executives.
• Assign daily targets and monitor team performance.
• Make and supervise recovery calls for overdue accounts.
• Negotiate repayments and handle escalated cases.
• Ensure daily updates in CRM or loan management systems.
• Generate reports and track collection performance.
• Train and guide team members on recovery process.
• Maintain compliance with RBI and company policies.
• Coordinate with legal/risk teams for escalations.