Walk-in || CRM/Receptionist

Job Description: CRM/ Receptionist

Purpose of the job: Greet and welcome visitors and clients in a friendly and professional manner. Manage the front desk by answering phone calls, handling inquiries, and directing them to relevant staff. Maintain office security by controlling access via the reception desk. Receive, sort, and distribute daily mail and deliveries.

Position reporting to: CRM/Telecalling Manager

Role:

• Greeting visitors: Welcoming visitors politely with a smile, directing them to the concerned department / person in the factory, offering them tea / coffee /soft drink biscuits as situation arises. Ensure that the guests are attended while at the dining room, coordinate with admin about their meals and time of serving the meal.
• Answering phone calls: Answering, screening, and forwarding incoming phone calls
• Managing calendars: Scheduling meetings and appointments, and preparing meeting rooms
• Managing mail: Receiving, sorting, and distributing daily mail and deliveries
• Collecting / dispatch of samples: ensuring samples are properly collected, packed and dispatched as per the requirement from the indenting department. Further ensuring the samples are received by persons addressed for dispatch without breakage
• Maintaining security: Maintaining security at the reception.
• Providing customer service: Providing customer service to customers in person and over the phone by ensuring they are properly attended to. Customer feed back ta be obtained if found the customers are no happy for any reason the same needs to be highlighted and escalated to senior management like reporting manager / MD. It is also to be entered in the system.
• Handling complaints: Handling customer complaints and escalations in a professional and timely manner, entering in prescribed format and reporting the same to the reporting manager if not resolved then escalate to MD.
• Performing administrative tasks: Performing general clerical duties, such as filing, photocopying, and data entry,
• Maintaining office space: Maintaining a clean and organized office space
• Data entry: Ensuring the CRM app is updated at all times, proper follow up is carried out and actions taken. In case of road blocks the same is to be escalated to the reporting manager
• Customer feedback:

Updating Google sheet / app

• Preparation of quotation / Performa invoice