Walk-in || Customer Advisor

International Customer Support Executive

Job Title: Customer Support Executive
Department: Customer Service / Operations
Experience: Freshers & Experienced Candidates
Salary: Up to 5 LPA
Employment Type: Full-Time
Work Location: Bangalore
Shift: Rotational / As per business requirement

Contact Person: HR Tameem (9342508706)

Job Summary:

We are looking for enthusiastic and customer-focused Customer Support Executives to join our team. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to understand and resolve customer queries effectively.

Key Responsibilities:

• Handle customer queries through voice, chat, or email as per the process requirement.
• Understand customer concerns and provide accurate and timely resolutions.
• Maintain a high level of customer satisfaction and deliver a positive customer experience.
• Handle complaints professionally and escalate complex issues to the appropriate team.
• Follow company policies, processes, and quality standards while interacting with customers.
• Maintain accurate records of customer interactions and update relevant systems.
• Meet daily, weekly, and monthly performance targets.
• Coordinate with internal teams to resolve customer issues within the required turnaround time.
• Demonstrate empathy, patience, and professionalism during customer interactions.
• Ensure proper follow-up on unresolved customer concerns.
• Adhere to attendance, quality, productivity, and compliance guidelines.

Candidate Requirements:

• Education: Minimum qualification as per process requirement; graduation preferred.
• Experience: Freshers can apply; candidates with customer service/BPO experience are preferred.(Previous organizations documents should be present with candidate)
• Excellent English verbal and written communication skills.
• Good listening and problem-solving abilities.
• Customer-oriented approach with a willingness to help.
• Ability to work in a fast-paced and target-driven environment.
• Basic computer knowledge and familiarity with MS Office.
• Willingness to work in rotational shifts, including weekends/holidays if required.

Skills Required:

• Customer Handling
• Communication Skills
• Problem Solving
• Active Listening
• Empathy
• Complaint Resolution
• Basic Computer Knowledge
• Teamwork
• Time Management

What We Offer:

• Salary package up to 5 LPA, based on experience, skills, and interview performance.
• Attractive career growth opportunities.
• Training and development programs.
• Supportive and professional work environment.
• Opportunity to work with a growing organization.
• Performance-based incentives, wherever applicable.

Who Can Apply?

Freshers: Yes (English Communication should be very good)
Experienced Candidates: Yes (English Communication should be very good)
BPO / Customer Support Experience: Preferred
Immediate Joiners: Preferred

Interested candidates can apply now!

Candidate who are in Bangalore are only preferred!!

For schedule an interview please connect to HR Tameem ( 9342508706)

Or

Send you updated resume to - [email protected]