Walk-in || Customer Care Executive

Tetrahed is looking for enthusiastic and customer-focused Customer Care Executives to join our team. This is an excellent opportunity for freshers who have good communication skills, a customer-service mindset, and an interest in sales.
The role involves handling customer queries related to flight bookings, reservations, cancellations, rescheduling, baggage and other travel-related concerns, while also identifying sales and upselling opportunities.
Key Responsibilities

• Handle inbound customer calls, chats and emails related to flight bookings and travel services.
• Assist customers with reservations, cancellations, rescheduling, baggage and other travel-related queries.
• Explain airline fare rules, seat selection, travel guidelines and policies.
• Convert customer inquiries into confirmed domestic and international flight bookings.
• Identify opportunities for upselling additional travel services.
• Maintain accurate customer and transaction details in the CRM.
• Coordinate with internal teams and airline partners to resolve customer concerns.
• Ensure adherence to company processes, quality standards and airline policies.
• Achieve assigned customer service and sales-related KPIs.

Requirements

• Freshers are welcome to apply.
• Candidates with excellent verbal and written communication skills.
• Good customer-handling and interpersonal skills.
• Willingness to work in night and rotational shifts.
• Willingness to work on weekends and public holidays as per business requirements.
• Candidates should be comfortable working in a target-oriented environment.
• Basic computer knowledge and internet proficiency.

Shift & Work Environment

• Shift Timing: 9:00 PM 6:00 AM
• Week Offs: 2 Rotational Week Offs
• 24x7 operations with rotational shifts.
• Candidates must be flexible to work nights, weekends and public holidays.
• Remote/Hybrid work is not available for this role due to business and security requirements.

Salary & Benefits

• Fixed Salary + Quarterly Performance Incentives
• Performance Bonuses
• Health Insurance
• On-the-Job GDS Training
• Travel-related Training & Learning Opportunities
• One-Way Transport Facility

Gender: Male & Female
Experience: Freshers / 0–1 Year
Industry: Travel / Airline / Customer Service
Functional Area: Customer Support / Customer Service / Sales