Walk-in || Customer Service Executive

Opportunity for the position of Customer Service Executive | Location - Vikhroli (Freshers Can Apply)

Company Profile: Established in 1878, SGS transformed grain trading in Europe by offering innovative agricultural inspection services. SGS is the world's leading inspection, verification, testing and certification MNC. We are recognized as the global benchmark for quality and integrity. With more than 96,000 employees, we operate a network of more than 2,700 offices and laboratories around the world. We cater quality services to 9 Businesses in India like Consumer & Retail Services, Oil & Gas, Industrial services, AFL, Minerals etc.

Kindly visit our Global Website: www.sgs.com

India Website: www.sgsgroup.in

Qualification - B.Com, B.Sc.

Location - Vikhroli

Minimum - 0 - 3 Years

Walk-in Interview:

Interview Date: 25th and 26th August

Time: 10 AM to 4 PM

Location: Vikhroli (West)

Scope of Job:

• Handling export documents, Issuance for Certificate of Conformity for various products excluding pharma.
• Guiding client on testing and documentary requirements. Supporting exporter for any challenges.
• Invoicing client on time and collecting payments.

Brief Job Description:

1. Application Handling & Validation

• Receive and review CoC applications via system (e-Trade / internal platforms)
• Verify completeness of documents (Invoice, Packing List, Test Reports, etc.)
• Ensure correct scheme selection (Route A/B/C or country-specific requirements SFDA, SONCAP, etc.)
• Validate HS code, product category, and regulatory applicability

2. Process Coordination (Inspection & Certification)

• Coordinate with inspection teams for scheduling inspections (where applicable)
• Liaise with lab / technical team for product compliance and test report validation
• Monitor status of inspection, testing, and certification stages
• Follow up on pending actions to meet service timelines

3. Client Communication

• Act as primary interface for clients/exporters/importers
• Provide clear guidance on documentation and regulatory requirements
• Respond to queries related to CoC issuance, status, and discrepancies
• Manage complaints and escalate critical issues as per escalation matrix

4. CoC Processing & Issuance

• Prepare CoC draft based on verified documentation
• Ensure accuracy of details (product description, invoice values, consignee details)
• Coordinate approval with Certification/Approver team
• Ensure timely issuance and dispatch of CoC

5. Compliance & Quality Control

• Ensure adherence to TFS SOPs and country-specific regulatory requirements
• Maintain audit-ready documentation and records
• Ensure all processes are in line with accreditation (ISO / scheme requirements)
• Highlight any compliance risks or deviations

6. WIP Monitoring & SLA Management

• Track Work-In-Progress (WIP) for all active files
• Ensure cases are processed within defined TAT / SLA
• Maintain daily trackers and provide status updates during review calls
• Flag delays, bottlenecks, and pending approvals proactively

7. Coordination with Internal Teams

• Work closely with:
• Operations / Inspection Team
• Certification/Approver Team
• Finance (invoice-related queries)
• Sales / Key Account Management
• Ensure seamless handover between steps of the process

8. Documentation & Reporting

• Maintain accurate records in e-Trade
• Update all milestones (Application Inspection Certification Issuance)
• Prepare reports on:
• Pending CoCs
• Delayed cases
• Revenue/WIP status

Interested candidates kindly share your updated CVs on [email protected]