Walk-in || Customer Service Representative (Chat Process)

Role & Responsibilities

• Performing inbound chat from wire transfer customers and agents.
• Take inbound chats per day from the customers.
• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
• This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.
• Show good oral and written skills for call escalation via call sheet completion or call escalation.

Preferred Candidate Profile

• Educational Qualification: Any Graduate
• Fresher graduates are eligible to apply
• Graduates with a minimum 6 months of chat experience are required.
• Excellent Written & communication in English.
• Should be comfortable in night shifts and rotational week offs.
• Ability to model the corporate value of respect, courage, passion, teamwork and integrity.
• Working Model : 24*7 (work from Office)
• Candidate should be comfortable with relocation to job location- Noida

Perks and Benefits

• Salary Range- 2.95 LPA - 3.43 LPA
• Free pick up and drop facility will be provided within 35 Kms from office address
• Medical Insurance
• Life Insurance