Walk-in || Customer Service Representative

About MSISERVICES PVT LTD
MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is a USD MNC with 4000+ employees
in the USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vasanth Nagar, Bangalore,
India with 800+ employees. We plan to grow further and offer best in class Employee Benefits. For more details visit
our website http://www.msiservices.in/
If you enjoy working in an entrepreneurial results-oriented environment where respect, teamwork and innovation are
the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration,
Caring and giving back to Community. Having grown over multiple times in size in the last twenty years, MSI is seeking
individuals looking for a long-term career and upward mobility.
MS International Inc. is an infrastructure technology and supply-chain leader, providing nationwide distribution of
flooring, countertop, wall tile, and hardscaping materials through a digitally optimized logistics network.
MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - Associate CSR Team within our business
operations in Bangalore, India. There are several openings in the Sales, Purchase, Imports and Accounting Departments.
This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-
functional projects we are equal opportunity employer with growth based on meritocracy.
Summary: The Sales Support team in India is tasked with overseeing and improving both sales and customer Support
functions. This encompasses addressing customer queries through phone calls, chat, and emails as part of the customer
support responsibilities.

ESSENTIALDUTIES AND RESPONSIBILITIES:
Answering inbound calls for B2B customers.
Dialing outbound calls for lead generationor salessupport.
® Handling chatqueries and providing email support.
® Keeping up to date with product knowledgeand industry trends.
® Resolving customer complaints and ensuring customer satisfaction.
® Perform additional duties as requiredand orrequested
Desired Candidate Profile
® Minimum of1 4 years of experience in INTERNATIONAL VOICEPROCESS
® The candidate should haverelationship management skills since the job will involve liasoning with customers and
US stakeholders.
® TheCandidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
® The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of
employees and management
® Thecandidateshould haveexcellentPC skills and should be well versed withMicrosoft Products like
® Excel, Word and Access (optional).

• ® Strong attention to details and Good follow up skills.
  ® Ability to work effectively with other organizations and individuals at all levels with minimal supervision and
  assumes accountability for issues until final resolution.
  ® Flexible to night shifts is mandatory.