Walk-in || Customer Service Representative

About the role and key responsibilities

Agents will be the first point of contact for customers, resolving queries by phone (and email/chat where required) with accuracy and a professional tone.

• Handle outbound & inbound customer calls in English or Spanish, as per the assigned line.
• Understand customer needs, answer questions and resolve issues on the first contact wherever possible. Mostly outbound calls
• Record every interaction accurately in the CRM / ticketing system.
• Escalate complex or unresolved cases to the right team within defined timelines.
• Follow scripts, process guidelines and data privacy / compliance requirements.
• Meet targets on quality, call handling time, customer satisfaction and attendance.
• Stay updated on client products, services and process changes through training.

Candidate requirements

Requirement

Language

Fluent spoken and written Spanish + good English

Neutral accent, fluent spoken and written English

Education

12th pass / Graduate (any stream)

Experience

Fresher or experienced; international voice process preferred

Shift

Willing to work in nightshifts

Common skills for all agents:

• Clear communication, active listening and a customer-first attitude.
• Basic computer skills and typing (MS Office, CRM tools).
• Problem-solving ability and composure on difficult calls.
• Reliability and punctuality for a night-shift schedule.

Shift, schedule and benefits

• Transportation: Company-provided cab/transport for agents.
• Night shift allowance: Paid in addition to salary (amount to be confirmed by HR).
• Fixed weekends off: Saturday and Sunday.
• Training: Process and product training before going live.

Interested to contact : 7339655795/ Jagadish